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Transforming Patient Experience. Together.

More than just an annual conference, NGPX is a community that unites America's best and brightest patient experience leaders to connect, inspire and transform healthcare. Through intimate networking events, inspiring idea exchanges, and unparalleled story-telling, NGPX reinvigorates and breathes new life into the world of patient experience.

Who Are NGPX Attendees?

NGPX brings together 400+ senior-level healthcare professionals responsible for patient experience outcomes. As NGPX expands, we carefully curate our sessions and sponsors to maximize the time needed for new ideas and relationships to form at our event.


Sam C. Terese

CEO & President
Alverno Laboratories


Abdel Abdelhadi

Laboratory Director Franciscan Health-Hammond and Munster
Alverno Laboratories


Susan Kretz MBA, MHA, MT(ASCP)

Manager of Point of Care Testing
Alverno Laboratories

New Technology and the Customer Experience

Exclusive Webinar: Now Available On Demand!

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2018 Speakers Included

Lisa Allen

Chief Patient Experience Officer
Johns Hopkins Hospital and Health System

Mary O. Cramer

Chief Experience Officer
Massachusetts General Hospital

Alan Dubovsky

Chief Patient Experience Officer

Keith Gran

Chief Patient Experience Officer
Michigan Medicine

Kevin Gwin

Chief Patient Experience Officer
University of Missouri Health Care

Shawn R. Smith

Vice President and Chief Experience Officer
MedStar Washington Hospital Center

Stephen Meth

Chief Experience Officer
Prime Healthcare

Maureen Fagan

Chief Experience Officer, University of Miami
Miami Health System

Connect at NGPX

You’ll come as an attendee and leave as a valued member of our community

What You’ll Learn at NGPX

At NGPX, you’ll network with the best in patient experience, hear from leaders in the field, and learn about the newest disruptive technology. Topics covered at NGPX 2018 included:

Sara Toomey, Chief Experience Officer, BOSTON CHILDREN’S HOSPITAL

In this session, Sara Toomey, CXO of Boston Children’s, will identify approaches to integrate family partnerships into the organizational structure and culture and define strategies to extend high reliability to include patients and families. The audience will walk away with a better understanding of how to:

  • Focus on listening to and partnering with patients and families
  • Understand the importance of providing reliable and actionable data
  • Integrate and align experience broadly and extend high reliability framework to experience


Learn how Massachusetts General Hospital and Physicians Organization is engaging providers in the pursuit of optimizing patient and family experience. This session will focus on specific strategies to engage providers - from the bench to the bedside - including the following:

Sven Gierlinger, Chief Experience Officer, NORTHWELL HEALTH

Northwell Health values food as an integral tenet of the health and well-being of our patients, customers and colleagues. With innovation at the core of our strategy, we hired a Michelin Star Chef and began the process of enhancing our delivery of high-quality, fresh and healthy food that tastes great. This presentation will center on the transformational approach to shifting food in healthcare from liability to asset, and share best practices around disrupting the status quo, and amplifying mutually beneficial engagement for patients and staff.

Pamela Abner, Vice President and Chief Administrative Officer, Office for Diversity and Inclusion, MOUNT SINAI HEALTH SYSTEM

Erica Rubinstein, Vice President-Patient Experience, MOUNT SINAI HEALTH SYSTEM

With PX as a strategic priority, Mount Sinai Health System leadership has worked to purposefully integrate Diversity and Inclusion in their transformational work with Patient Experience across their hospitals and ambulatory sites. Their commitment to diversity and inclusion has been instrumental in helping to develop the learning experience that the entire health system (40,000 employees and counting) will participate in over the next 12-18 months. Hear about some of the ways that they have incorporated this perspective in an effort to transform and improve the way they care for each other as well as for their patients.

Brent Bowman, Vice President, Strategy & Patient Experience, KAISER PERMANENTE

There’s been a lot of talk about the effects of trends towards consumerism and the promise of technology to positively impact health and health care in this country. Join Brent Bowman, VP of Strategy & PX at Kaiser Permanente, in exploring what these trends have added up to thus far and why agreements like CVS/Aetna, and Amazon/Berkshire Hathaway/JP Morgan may continue. This will be a frank dialog about a future that no one is very sure of, except to say it will be fraught with change uncertainty. Brent will offer his thoughts on what he foresees based on research and experience within Kaiser Permanente.

Empowering Patients Through Shared Decision Making

Exclusive Webinar: Now Available On Demand!


Jade F. Hillery

MPH., Senior Training Specialist Education Department
Planned Parenthood Federation of America


Karen Harris

MSN, RN, WHNP-BC, Chief Nursing and Operations Executive
Henry Ford West Bloomfield Hospital


Dr. Julibeth Lauren

PhD, APRN, ACNS-BC, Vice President and Editor-in-Chief
Elsevier Patient Engagement


Karen Sepucha

Director, Health Decision Sciences Center
Massachusetts General Hospital


Christopher Saigal, MD, MPH

Professor and Vice Chair
UCLA Department of Urology

"I love that NGPX was so focused on patient experience and that we had so many CXO's and VP's of Patient Experience in the room. I have several best practices to take home with me."

Susan Osborne,, VP, Patient Experience, Piedmont Healthcare

Who Attends NGPX?

— Venue —

Hyatt Regency Indian Wells Resort

  44600 Indian Wells Ln, Indian Wells, CA 92210

   (760) 776-1234        Website