Dale Shaller

Dale Shaller, MPA, is Principal of Shaller Consulting Group, a health policy analysis and management consulting practice based in Stillwater, Minnesota. He has devoted over three decades to the design, implementation, and evaluation of health care quality measurement and improvement programs, with a special focus on listening to the voice of the patient and promoting methods for engaging consumers in managing their health and health care.

He has served as a member of the Harvard and Yale CAHPS research teams for 20 years, and has directed the national CAHPS Database since its inception in 1998. Mr. Shaller led the technical assistance team on patient experience for the national Aligning Forces for Quality program, and is a founding member of the Patient Experience Policy Forum. He has served on many national health care advisory panels and is a frequent writer and presenter on health care quality and patient engagement strategies.

Dale received his B.A. from Kalamazoo College and holds a Master's degree in public affairs from the Humphrey School of Public Affairs at the University of Minnesota.