Katie Manson

Katie Manson is a Manager for Member Satisfaction within the Medicare Stars department at Blue Shield of California. In this role, Katie manages and develops the member engagement strategy for Blue Shield’s MAPD plan and serves as a liaison between departments in order to develop effective interventions to improve the overall Medicare Star Rating.

Prior to joining Blue Shield, Katie was a skilled researcher with significant evaluation experience, influencing health policy and working on continuous quality improvement efforts. She’s worked on projects for the California Office of the Patient Advocate, the state-based health insurance marketplaces/exchanges, and other high profile research projects for the Centers for Medicare and Medicaid Services and the Center for Medicare and Medication Innovation. She has led all aspects of quantitative and qualitative analyses for several projects including conducting the research, applying statistical models, identifying best practices, and designing initiatives. She has experience working in both the public and private sector and has a strong passion for improving the health of populations and improving the patient experience of care.

Katie completed her undergraduate degree in Public Health Sciences at Clemson University and received her MPH in Epidemiology and Biostatistics at the University of California, Berkeley.