Amberlee Fay

Enterprise Director, Office of Patient Experience UK HealthCare

Amberlee Fay, MHA, CPXP, is the Enterprise Director of the Office of Patient Experience at UK HealthCare, where she leads system-wide strategies to enhance patient and employee engagement. With more than a decade of experience, Amberlee has held progressive leadership roles across healthcare organizations focused on experience, culture, and organizational well-being. She began her career in 2012 at UK HealthCare as an Employee Engagement Manager and later joined the University of Kentucky as Engagement and Work Life Director in 2017. In 2019, she returned to UK HealthCare as a Senior Patient Experience Manager and was promoted to her current role in March 2020. Amberlee holds a Master’s Degree in Health Administration and a Bachelor of Business Administration in Marketing, both from the University of Kentucky. She is also a Certified Patient Experience Professional (CPXP), a credential she earned from the Patient Experience Institute in 2022.

Day 1: Rooted in Purpose: Reconnecting with the Why Behind PX

3:20 PM Keynote Panel: Avengers Assemble: Uniting Health Systems to Transform the Patient Experience

Just as the Avengers unite their unique strengths to protect the world, healthcare systems must align their diverse capabilities to deliver a powerful and cohesive patient experience. Inspired by the spirit of collaboration, this panel will explore how multi-hospital organizations can harness the collective force of patient experience leadership to overcome systemic challenges and drive meaningful change. Back by popular demand after last year’s unforgettable Wizard of Oz-themed collaboration, this dynamic group is reuniting—costumes and all—for another creative and impactful session you won’t want to miss. Panelists will share strategies for assembling high-impact PX teams, building unified experience frameworks, and leveraging data and technology to connect care across facilities. Attendees will walk away empowered to combine their own “superpowers” to deliver an experience that is greater than the sum of its parts.

Learn how to build a high-performing, system-wide team of patient experience leaders to drive change across varied hospital settings
Discover how to develop a unified PX strategy that aligns individual hospital efforts with a shared organizational vision
Explore innovative ways to use data and technology to break down silos, personalize care, and create a seamless patient journey across the system

Check out the incredible speaker line-up to see who will be joining Amberlee.

Download The Latest Agenda