NGPX 2025

Where the PX Community Meets

Lock in your $500 savings by July 31 and join the leaders shaping what’s next in patient experience.

Where Leaders Unite to Elevate Patient Experience

NGPX is more than a conference—it’s a community of passionate changemakers committed to reimagining the patient experience. In a time of rapid transformation, rising expectations, and advancing technologies, NGPX offers a space to connect, share, and grow with peers who believe that putting patients first is not just a goal, but a responsibility. Through actionable strategies, bold ideas, and authentic storytelling, NGPX empowers attendees to spark innovation, drive ROI, and elevate well-being across every touchpoint of the patient journey. Join us to explore the trends, tackle the challenges, and lead the charge toward a more human, connected, and impactful healthcare system.

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New Insights, New Connections, A New You

Voices Shaping the Future

Your 2025 Speaker Lineup

Rick Evans

SVP and Chief Experience Officer Senior Vice President and Chief Experience Officer
New York-Presbyterian Hospital

Julie Kennedy Oehlert

Chief Experience and Brand Officer
ECU Health

Dwight McBee

SVP, Chief Experience Officer
RWJBarnabas Health

David Weisman

Chief Experience Officer
NYC Health + Hospitals

Alan Dubovsky

VP and Chief Patient Experience Officer
Cedars-Sinai

Tom Tull

Chief Experience Officer
Ballad Health

Jeremiah Todd

MHA, CXPX, VP, Customer Engagement, Experience & Language Access
Fairview Health Services

Michelle Eleby

MHA, MSG, Executive Director, Clinical Excellence
Providence

Eddie Borrego

Chief Experience Officer
Jackson Health System

Amy Searls

Chief Experience Officer
Prime Healthcare

Kristy Gay

Chief Experience Officer
Baptist Memorial Health Care

Dana J. Caviness

MBA CPXP, AVP, Patient Experience Operations
Wellstar Health System

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"Inspiring, engaging, building connections. This is the best conference where speakers talk honestly and have courage to talk about vulnerabilities, best practices, and celebrating each other to all succeed for our patients and our staff."
Kathleen Denton
Director
MD Anderson Cancer Center

"This event never disappoints! The content and speakers, networking, connections — all FABULOUS!! I love this event and always look forward to seeing old friends AND making new friends. Just the best! Thank you for always putting together a great week!"
Lara Burnside
CXO
CSE Leadership

"Amazing. The last year has been extremely difficult and this conference is exactly what I need to refocus, reenergize and go build a new awesome in Experience. Thank you, thank you, thank you!"
Lori Hulse
Vice President of Patient Experience and Operations
Lehigh Valley Health Network

Agenda At A Glace

Day 1: November 17

Rooted in Purpose: Reconnecting with the Why Behind PX

Morning Wellness Retreats
Keynote Panel: Avengers Assemble: Uniting Health Systems to Transform the Patient Experience
Panel: The ROI of Ingenuity - Transforming PX Through Smarter Strategy, Not Bigger Spend
Welcome Reception

Day 2: November 18

From Insight to Impact: Operationalizing Patient Experience

Opening Keynote: The Patient Experience Revolution: Proving ROI To Drive Organizational Change
Keynote: Let’s Get Granular – Two Key Tools Instrumental in Sustained PX Success
Interactive Roundtable Discussion
Afternoon Tracks

Day 3: November 19

Shaping What’s Next: Designing the Future of Experience

Keynote: Creating The Environment of Rest: Silence, Sooth, & Sleep
Ask Me Anything Panel: Unfiltered PX Insights from the Experts
Panel: Looking Ahead: The Future of Patient Experience in a Rapidly Changing Healthcare Landscape
Panel: Elevating Insights: What’s Keeping Your CXOs Up at Night?

Attended by the World’s Most Innovative Healthcare Providers

NGPX brings together 300+ senior-level healthcare professionals responsible for patient experience outcomes. As NGPX expands, we carefully curate our sessions and sponsors to maximize the time needed for new ideas and relationships to form at our event.