NGPX 2025 | The Patient Experience Conference

Where the PX Community Meets

Lock in your $500 savings by July 31 and join the leaders shaping what’s next in patient experience.


Where Leaders Unite to Elevate Patient Experience

NGPX is more than a conference—it’s a community of passionate changemakers committed to reimagining the patient experience. In a time of rapid transformation, rising expectations, and advancing technologies, NGPX offers a space to connect, share, and grow with peers who believe that putting patients first is not just a goal, but a responsibility. Through actionable strategies, bold ideas, and authentic storytelling, NGPX empowers attendees to spark innovation, drive ROI, and elevate well-being across every touchpoint of the patient journey. Join us to explore the trends, tackle the challenges, and lead the charge toward a more human, connected, and impactful healthcare system.

New Insights, New Connections, A New You

A Community You Can
Count On

NGPX brings together a cross-functional network of the most respected leaders in patient experience. It's the only event where PX professionals from diverse, unaffiliated health systems connect to share ideas and inspire meaningful change without competition.

Hear real stories and proven strategies from top CXOs, clinical directors, and innovation leaders.

Wellness Meets
Engagement

Enjoy wellness activities like our golf outing, meditation retreat, and casual coffee chats while taking part in highly interactive sessions like design thinking roundtables and live PX innovation showcases. Our thoughtfully sized setting makes connecting easy and authentic for professionals at every level.

Innovation All in
One Place

The NGPX Xperience Lounge is your destination to discover what’s next in patient experience. Explore new tools from trusted PX leaders and see breakthrough ideas from emerging vendors—all in a single, collaborative space.

Voices Shaping the Future

Your 2025 Speaker Lineup

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Rick Evans

SVP and Chief Experience Officer Senior Vice President and Chief Experience Officer
New York-Presbyterian Hospital

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Julie Kennedy Oehlert

Chief Experience and Brand Officer
ECU Health

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Dwight McBee

SVP, Chief Experience Officer
RWJBarnabas Health

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David Weisman

Chief Experience Officer
NYC Health + Hospitals

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Alan Dubovsky

VP and Chief Patient Experience Officer
Cedars-Sinai

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Tom Tull

Chief Experience Officer
Ballad Health

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Jeremiah Todd

MHA, CXPX, VP, Customer Engagement, Experience & Language Access
Fairview Health Services

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Michelle Eleby

MHA, MSG, Executive Director, Clinical Excellence
Providence

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Eddie Borrego

Chief Experience Officer
Jackson Health System

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Amy Searls

Chief Experience Officer
Prime Healthcare

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Kristy Gay

Chief Experience Officer
Baptist Memorial Health Care

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Dana J. Caviness

MBA CPXP, AVP, Patient Experience Operations
Wellstar Health System

Agenda At A Glace

Day 1: November 17

Rooted in Purpose: Reconnecting with the Why Behind PX

  • Morning Wellness Retreats
  • Keynote Panel: Avengers Assemble: Uniting Health Systems to Transform the Patient Experience
  • Panel: The ROI of Ingenuity - Transforming PX Through Smarter Strategy, Not Bigger Spend
  • Welcome Reception

Day 2: November 18

From Insight to Impact: Operationalizing Patient Experience

  • Opening Keynote: The Patient Experience Revolution: Proving ROI To Drive Organizational Change
  • Keynote: Let’s Get Granular – Two Key Tools Instrumental in Sustained PX Success
  • Interactive Roundtable Discussion
  • Afternoon Tracks

Day 3: November 19

Shaping What’s Next: Designing the Future of Experience

  • Keynote: Creating The Environment of Rest: Silence, Sooth, & Sleep
  • Ask Me Anything Panel: Unfiltered PX Insights from the Experts
  • Panel: Looking Ahead: The Future of Patient Experience in a Rapidly Changing Healthcare Landscape
  • Panel: Elevating Insights: What’s Keeping Your CXOs Up at Night?

Attended by the World’s Most Innovative Healthcare Providers

NGPX brings together 300+ senior-level healthcare professionals responsible for patient experience outcomes. As NGPX expands, we carefully curate our sessions and sponsors to maximize the time needed for new ideas and relationships to form at our event.

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One Of A Kind Audience

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A Community of PX Leaders

You’ll come as an attendee and leave as a valued member of our community!
Follow our LinkedIn page for the latest updates

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Westin Rancho Mirage Golf Resort & Spa

71333 Dinah Shore Drive, Rancho Mirage, California, USA, 92270
November 17 - November 19, 2025

(760) 328-5955 | Website