NGPX 2021 Blog

Consistency, Culture, and Other Common Challenges in Patient and Family Care

Patient care is evolving beyond medicine as healthcare organizations develop integrated experiences for both patients and their families. Even as all organizations thoughtfully shape the use of technology around these experiences, industry leaders have different ways of conceptualizing and prioritizing the results

Temple University Hospital Launches Telehealth Care Management Platform

Temple University Hospital has launched a telehealth platform designed to improve care management for patients diagnosed with idiopathic pulmonary fibrosis (IPF) - a chronic and irreversible lung disease.

UCSF Utilizes Power of Electronic Health Records in First for Hospital Infection Control

The use of electronic health records (EHRs) continues to gain traction in hospitals and health systems around the world. University of California San Francisco (UCSF) Health has been using electronic health records to track down the source of a common hospital-acquired infection.

MedStar Washington Hospital Center Rolls Out Mobile App to Improve Pregnancy Experiences

A new mobile app is changing how expectant mothers are receiving prenatal care at MedStar Washington Hospital Center.

How Apple's Health Records is Reshaping Patient Engagement at Johns Hopkins Medicine

Tech giant Apple has entered the PHR (personal health record) space with Health Records, a new feature that interfaces with EHRs (electronic health records) at hospitals and clinics.

Boston Children's Hospital Uses VR to Let Kids Voyage Through Their Bodies

Spending time in the hospital can be nothing short of terrifying for children. Boston Children's Hospital is looking to relieve much of this anxiety with HealthVoyager - a virtual reality (VR) platform that helps doctors explain complex medical conditions to children.

How Kaiser Permanente Is Using 'Health Hubs' to Test Patient Experience Innovation

Last year, Kaiser began opening 10 new “health hubs” in Southern California, designed to give a complete overhaul of the patient experience, where everything from the check-in process to the aesthetics of the waiting room have been reimagined to put patient care at the very core of every visit.

Mayo Clinic Assists At-Home Patients With Voice-Powered Chat

Now, Mayo Clinic is expanding that content to Google Assistant-enabled devices and an AI-powered voice chatbot with the objective of exploring how voice technology could be further used as a diagnostic tool and a tool for helping patients adhere to post-discharge instructions.

The NHS Has Opened a New Department Dedicated to Digital Technology

The National Health Service (NHS) has long been one of the jewels in the crown of the UK. A free-at-the-point-of-use healthcare service, the NHS was set up to make sure that everyone, regardless of financial or social status, could get treatment for any illness without having to worry about insurance or a hefty bill.

How the Jayex Patient Engagement Platform is Set to Boost PX

The innovative new digital and cloud-based offering created by Jayex combines five tools in one simple-to-use platform. It's designed to help healthcare brands engage better with their clients and make sure the patient experience they're providing in their clinics is as good as it possibly can be.

Anne Arundel Medical Center Uses Imaging Tech to Improve Diagnoses

The Anne Arundel Medical Center is deploying a new digital tool designed to help the diagnostic process become more accurate. The tool is VisualDX, an app which uses pictures and other graphical information to help physicians pinpoint one of thousands of diagnoses.

A UK Optometrist's Tech Helps Improve the Eye Testing Experience

Simon Berry runs a small independent optician office which has been serving his local community for many years. The clinic specializes in treating small children and patients with Down's syndrome. It's while carrying out eye tests on these patients that he spotted an issue with the patient experience.

Medline's New Patient Experience & Innovation Institute Is Open

Many medical brands are moving their focus from simple clinical outcomes and increasing their emphasis on patient experience.It is becoming increasingly important that patients are as happy and comfortable as possible and that treatment schedules are as non-intrusive and convenient as they can be.

Here's How Babyscripts Is Transforming Prenatal Care

Smartphone technology has the power to transform the patient experience for expectant mothers and people suffering from a range of conditions. With its innovative smartphone application and by establishing intelligent partnerships with global healthcare providers, Babyscripts is helping drive this transformation.

Cleveland Clinic Offers Patients Ready Access to Personal Health Data with Apple Health Records

Cleveland Clinic has joined the growing ranks of health systems and hospitals to make patient personal health data available via the Apple Health Records app.

How Microsoft's Chatbot Helps Keep Patients Informed During Treatment

One of the biggest issues facing the healthcare industry today is how to ensure patients don't feel as if they are merely a passenger on their treatment journey. Microsoft is attempting to combat this feeling of exclusion by offering a unique chatbot service.

The Nason Group is Researching Empathy to Improve Patient Experience

You may not be aware of the Nason Group, but it's working hard to better understand the thoughts and feeling of patients to help improve the healthcare experience for all involved.

How Northwell Health and Royal Philips Partner to Improve Patient Satisfaction

Through an ongoing partnership with Royal Philips, a global leader in healthcare technology, Northwell Health has improved clinical outcomes and patient satisfaction through the utilization of the Philips Virtual Hospital Service, complete with eICU technology, a Telestroke program, and a wearable biosensor.

Here's How Mayo Clinic Is Streamlining the Patient Experience with Interactive Kiosks and New EHR System from Epic

Mayo Clinic patients at the health system's main medical complex in Rochester, Minnesota, can now enjoy a streamlined check-in process using electronic kiosks.

Cedar-Sinai Medical Center and UCLA Researchers Use Fitbits to Aid Remote Patient Monitoring

Researchers at Cedars-Sinai Medical Center and University of California, Los Angeles (UCLA) have found that a consumer-grade wearable - namely, the Fitbit, a personal activity tracker - can be a useful remote patient monitoring (RPM) device for patients dealing with heart issues.

How UPMC Is Using Remote Patient Monitoring and Telehealth

The University of Pittsburgh Medical Center (UPMC), one of the nation's largest integrated health systems, has long been at the forefront of telemedicine and remote patient care and is now expanding its services to treat more patients from the comfort of their own homes.