NGPX 2025 Blog

The connection between healthcare staff well-being and patient experience is a critical issue facing healthcare organizations today. Research has consistently shown that supporting and engaging healthcare workers can have a significant positive impact on patient outcomes and satisfaction.

Artificial intelligence has the potential to revolutionize healthcare, and many healthcare organizations are already exploring opportunities to enhance patient experiences and transform care delivery. For example, one study by WBR Insights and NGPX found that 73% of healthcare organizations are planning to invest more in AI-powered chatbots as part of the patient experience.

Workplace violence has become an increasingly critical issue in healthcare settings, posing significant risks to the safety, well-being, and morale of healthcare professionals and patients alike. According to the Occupational Safety and Health Administration (OSHA), healthcare workers face a disproportionately high rate of workplace violence compared to other industries.

Health literacy—the ability to obtain, process, and understand basic health information needed to make appropriate health decisions—is a critical but often overlooked factor in healthcare quality and outcomes. As healthcare becomes increasingly complex, empowering patients through improved health literacy has emerged as an essential strategy for delivering high-quality, patient-centered care.

In today's increasingly diverse society, healthcare organizations face both an opportunity and an imperative to create truly inclusive environments that deliver exceptional care experiences for all patients. Embracing diversity, equity, and inclusion (DEI) is not just the right thing to do ethically—it is essential for improving health outcomes, building trust with communities, and ensuring organizational success.

Patients depend on an entire team of healthcare professionals to receive proper care and reach desired health outcomes. But when those professionals can’t communicate effectively, it can lead to delays in care—or worse.

Multiple studies have shown that an organizational culture dedicated to quality and safety can improve outcomes for patients in the healthcare field. However, achieving this type of culture can be a challenge. What does a culture of quality and safety look like in healthcare and how can organizations can achieve it?

Healthcare disparities represent a significant and enduring challenge in many societies worldwide, with marginalized groups frequently receiving substandard care or being excluded from healthcare systems entirely. These disparities are not mere statistics or unfortunate anomalies; they bear the stories of individuals who, due to various societal factors, are deprived of their right to quality healthcare.

Recognition programs are fundamental in improving employee morale, fostering a culture of collaboration, and reducing rates of turnover in healthcare settings.

Exploring the current state of staffing in the healthcare industry and help you plot a path forward.

The NGPX team surveyed 111 patients from the U.S. and Canada about their experiences in hospital settings over the past five years. The results provide a snapshot of what patients like about hospitals as well as what specific changes they hope to see to improve both their experiences and their health outcomes.

Combatting healthcare inequity is becoming a top priority for providers in the post-COVID world. Making sure all people have equal and fair access to healthcare services increases many metrics for population health such as life expectancy and herd immunity levels.

We talk a great deal about digital technology and the way it can be used to augment the patient experience during the healthcare delivery process. However, what we don’t focus on so often is how digitalization impact the patient’s entire journey through a healthcare system.

We all know how important patient experience is – especially now the worst days of the COVID-19 crisis are [hopefully] behind us and, while caution is still essential, we are trying to return healthcare provision to some semblance of normality.

There’s no argument that the COVID-19 crisis has had a significant and lasting effect on almost every industry around the globe. However, few have been affected quite as much as healthcare – an industry which has been on the front lines of the pandemic since it began back in 2020.

Patient care is evolving beyond medicine as healthcare organizations develop integrated experiences for both patients and their families. Even as all organizations thoughtfully shape the use of technology around these experiences, industry leaders have different ways of conceptualizing and prioritizing the results

Temple University Hospital has launched a telehealth platform designed to improve care management for patients diagnosed with idiopathic pulmonary fibrosis (IPF) - a chronic and irreversible lung disease.

The use of electronic health records (EHRs) continues to gain traction in hospitals and health systems around the world. University of California San Francisco (UCSF) Health has been using electronic health records to track down the source of a common hospital-acquired infection.

A new mobile app is changing how expectant mothers are receiving prenatal care at MedStar Washington Hospital Center.

Tech giant Apple has entered the PHR (personal health record) space with Health Records, a new feature that interfaces with EHRs (electronic health records) at hospitals and clinics.

Spending time in the hospital can be nothing short of terrifying for children. Boston Children's Hospital is looking to relieve much of this anxiety with HealthVoyager - a virtual reality (VR) platform that helps doctors explain complex medical conditions to children.

Last year, Kaiser began opening 10 new “health hubs” in Southern California, designed to give a complete overhaul of the patient experience, where everything from the check-in process to the aesthetics of the waiting room have been reimagined to put patient care at the very core of every visit.

Now, Mayo Clinic is expanding that content to Google Assistant-enabled devices and an AI-powered voice chatbot with the objective of exploring how voice technology could be further used as a diagnostic tool and a tool for helping patients adhere to post-discharge instructions.

The National Health Service (NHS) has long been one of the jewels in the crown of the UK. A free-at-the-point-of-use healthcare service, the NHS was set up to make sure that everyone, regardless of financial or social status, could get treatment for any illness without having to worry about insurance or a hefty bill.

The innovative new digital and cloud-based offering created by Jayex combines five tools in one simple-to-use platform. It's designed to help healthcare brands engage better with their clients and make sure the patient experience they're providing in their clinics is as good as it possibly can be.

The Anne Arundel Medical Center is deploying a new digital tool designed to help the diagnostic process become more accurate. The tool is VisualDX, an app which uses pictures and other graphical information to help physicians pinpoint one of thousands of diagnoses.

Simon Berry runs a small independent optician office which has been serving his local community for many years. The clinic specializes in treating small children and patients with Down's syndrome. It's while carrying out eye tests on these patients that he spotted an issue with the patient experience.

Many medical brands are moving their focus from simple clinical outcomes and increasing their emphasis on patient experience.It is becoming increasingly important that patients are as happy and comfortable as possible and that treatment schedules are as non-intrusive and convenient as they can be.

Smartphone technology has the power to transform the patient experience for expectant mothers and people suffering from a range of conditions. With its innovative smartphone application and by establishing intelligent partnerships with global healthcare providers, Babyscripts is helping drive this transformation.

Cleveland Clinic has joined the growing ranks of health systems and hospitals to make patient personal health data available via the Apple Health Records app.

One of the biggest issues facing the healthcare industry today is how to ensure patients don't feel as if they are merely a passenger on their treatment journey. Microsoft is attempting to combat this feeling of exclusion by offering a unique chatbot service.

You may not be aware of the Nason Group, but it's working hard to better understand the thoughts and feeling of patients to help improve the healthcare experience for all involved.

Through an ongoing partnership with Royal Philips, a global leader in healthcare technology, Northwell Health has improved clinical outcomes and patient satisfaction through the utilization of the Philips Virtual Hospital Service, complete with eICU technology, a Telestroke program, and a wearable biosensor.

Mayo Clinic patients at the health system's main medical complex in Rochester, Minnesota, can now enjoy a streamlined check-in process using electronic kiosks.

Researchers at Cedars-Sinai Medical Center and University of California, Los Angeles (UCLA) have found that a consumer-grade wearable - namely, the Fitbit, a personal activity tracker - can be a useful remote patient monitoring (RPM) device for patients dealing with heart issues.

The University of Pittsburgh Medical Center (UPMC), one of the nation's largest integrated health systems, has long been at the forefront of telemedicine and remote patient care and is now expanding its services to treat more patients from the comfort of their own homes.