About Next Generation Patient Experience

NGPX is more than a conference—it’s a catalyst for change and a community of passionate patient experience leaders redefining what it means to deliver truly human-centered care. In an industry facing economic pressure, shifting expectations, and staff burnout, NGPX provides a much-needed space to recharge, reconnect, and reimagine the future of patient experience.

PX professionals are navigating some of the toughest challenges in years, from gaining executive buy-in and engaging staff to meeting the evolving needs of empowered patients. NGPX was built to meet this moment. After months of research with PX leaders, we’ve designed an agenda that dives into what matters most, including how to:

• Meet the heightened expectations of today’s patient
• Shift to a culture that prioritizes patients and families
• Engage both clinical and non-clinical staff in PX strategies
• Achieve a more unified view of the patient journey
• Create patients and families who become advocates for your organization

NGPX blends bold ideas, real-world takeaways, and authentic storytelling to help attendees spark innovation, drive ROI, and lead with purpose. Join us and the community shaping what’s next in patient experience.