Whitepaper & Report Center

How Carilion Clinic reimagined rounding and reduced complaints by 70%

A purposeful rounding program isn’t just about tracking activity, it’s about uncovering insights that drive real change. At Carilion Clinic, that meant reimagining how staff approached rounding – from their scripting and reporting to the way they were trained to engage with patients. Together with CipherHealth, the team redesigned workflows, improved training methods, and rebuilt reporting systems to get the right insights to the right people. The result? A streamlined, system-wide program that elevated the quality of nurse leader interactions and spurred a more collaborative approach that spanned across experience and quality initiatives, and drove measurable improvements in patient satisfaction, quality measures, and staff engagement.

AI Applications in Patient Experience

This report from NGPX Insights examines how hospitals and health systems are currently implementing AI technologies, from early pilot programs to more established deployments. The findings reveal both the practical benefits leaders are seeing—improved workflow efficiency, enhanced patient engagement, and better care coordination—as well as the ongoing challenges around privacy, regulation, and technical reliability that organizations must navigate. NGPX Insights remains committed to providing healthcare leaders with the data-driven insights and industry intelligence needed to make informed decisions in this evolving field.

How Healthcare Providers Can Use New Solutions to Build Bridges to Their Patient Populations

Digital technology is no longer optional to implement in healthcare settings. Instead, it has become a requirement for delivering high-quality care. This report explores how hospitals and healthcare systems have adopted technology to streamline their customer experience management strategies, gain a deeper understanding of their patient’s needs, and improve frontline care. Readers will learn how they can close their patient experience gaps and better service their populations with new technology solutions.