Whitepaper & Report Center

The Digitization of the Patient Journey

The patient experience (PX) is rapidly evolving as more and more healthcare organizations adopt digital and virtual solutions as part of their patient support strategies. This report examines the current landscape of digital transformation in patient care within healthcare organizations. It highlights the significant investments healthcare organizations have made in digitizing the patient experience as well as the challenges they now face in their efforts to streamline care. The report reveals that mobile platforms are playing a critical role in digitization strategies. However, despite 67% of healthcare organizations having a dedicated mobile platform, 82% of these respondents express only moderate satisfaction with their effectiveness.

Enhancing Patient Experience in Occupational Health: How Digital Protocols Improve Workflows and Benefit Employers

This whitepaper reveals how digital protocols are reshaping occupational health by improving workflow efficiency, shortening patient wait times, and strengthening the collaboration between healthcare providers and employers.

NGPX Talk: Conversations with Event Director Charleen Ring

Our event director, Charleen Ring, caught up with the NGPX community recently and asked their thoughts on all things NGPX. Read all about it here!

Mayo Clinic Launches Google Assistant and Voice-Powered Web Chat for At-Home Patients

For healthcare providers, voice powered technologies like Google Assistant and interactive web chat may hold the key to increasing levels of patient engagement with health resources and professionals - which in turn translates into quality improvements and cost reductions for healthcare organizations. 

How Healthcare Providers Can Use New Solutions to Build Bridges to Their Patient Populations

Digital technology is no longer optional to implement in healthcare settings. Instead, it has become a requirement for delivering high-quality care. This report explores how hospitals and healthcare systems have adopted technology to streamline their customer experience management strategies, gain a deeper understanding of their patient’s needs, and improve frontline care. Readers will learn how they can close their patient experience gaps and better service their populations with new technology solutions.