Leadership rounding is most powerful when it is intentional, structured, and tied to action. This panel explores how healthcare leaders are using purposeful rounding to strengthen patient and workforce experience, surface safety risks earlier, and improve operational flow without adding burden. Learn how organizations move beyond informal check‑ins to disciplined leadership presence that builds trust, reinforces priorities, and translates real‑time insights into measurable improvement. Panelists will share practical strategies for scaling effective rounding behaviors, closing the feedback loop, and ensuring leadership presence drives outcomes, not just visibility. 

(1 Rotation - 30 MIN) 

Roundtable 1: Empowering the Front Line: Formalizing and Decentralizing Service Recovery in a Healthcare System.

• Speaker 1: Tiah Wingate, PhD Sr. Analytics Coordinator, Patient Experience, Akron Children's Hospital 
• Speaker 2: Molly Lloyd, CPXP; Data Management Specialist, Patient Experience, Akron Children's Hospital 

Roundtable 2: Scaling Without Losing the Human Touch: Keeping Care Patient-Centered During Rapid Growth

Roundtable 3: Closing the Culture Gap: Turning Employee Voice and Patient Voice into Real Behavior Change 

• Speaker 1: Kerrie Fullen, Director of Patient Experience, Norton Healthcare 

Roundtable 4: Executive Leader Rounding Simulations That Build Confidence, Accountability, and Connection

• Speaker 1: Tiffany Zimmerman, Vice President, Patient Experience Services, OSF Healthcare
• Speaker 2: Kerry Sloyan, Director, Patient Experience Eastern Region, OSF Healthcare
• Speaker 3: Carrie Boelens, Director, Patient Experience Western Region, OSF Healthcare
• Speaker 4: Lisa Oller, Director, Patient Experience Central Region, OSF Healthcare

Roundtable 4: Reducing Staff Burden Without Sacrificing Experience  

Roundtable 5: Embedding Experience Into Quality & Safety Programs  

Roundtable 6: Standardization vs Personalization: Finding the Balance

Standardize care delivery to ensure consistency across clinics because consistency is the experience. This panel examines how health systems reduce unwarranted variation while preserving compassion, local context, and clinician engagement. Hear how leaders align workflows, expectations, and behaviors to create reliable, high‑quality experiences patients can trust at every site of care.