Brian Carlson

Brian Carlson, MHSA, MBA, serves as the Vice President of Patient Experience at Vanderbilt University Medical Center (VUMC) in Nashville, Tennessee. In this role, he leads strategic and operational initiatives aimed at enhancing patient experience across the health system. His responsibilities encompass oversight of Patient Relations, Service Consulting, Guest Services, and EMS Excellence, as well as participation in organizational culture programming and governance of patient-engaging technologies, including artificial intelligence . NEJM Catalyst hxconference.pressganey.com Carlson joined VUMC in 2007 as Administrator of the Vanderbilt Eye Institute and has since held multiple leadership positions, including Senior Director of Patient Experience and Associate Hospital Director of Patient Access . His prior experience includes serving as CEO and COO of Olean Medical Group LLP and as Practice Manager at Northwestern Medical Faculty Foundation . Patient Experience +3 Clay +3 eMedEvents +3