Chavely Rodriguez

Patient Experience Lead New York-Presbyterian

Chavely Rodriguez, MBA, CPXP, is the Patient Experience Lead at NewYork-Presbyterian Allen Hospital. She partners with clinical and operational leaders to improve patient experience through data-driven strategies, leadership engagement, and culture change initiatives. Since joining NewYork-Presbyterian in 2018, she has served in several patient-focused roles and is passionate about advancing compassionate, patient-centered care. Chavely holds a Bachelor's degree in Psychology, an MBA, and is a Certified Patient Experience Professional (CPXP).

Designing Experience That Drives Measurable Outcomes

3:20 PM Panel: Making Data Stick: Hardwiring Patient Experience Insights into Daily Operations

Turn patient experience data into consistent, repeatable action at the frontline. This panel explores how leading organizations move beyond dashboards and reports to operationalize PX insights through huddles, rounding, performance management, and accountability structures. Learn how teams translate data into clear expectations, prioritize the right actions, and sustain behavior change across departments, not just after survey results, but every day.

Check out the incredible speaker line-up to see who will be joining Chavely.

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