Chrissy Daniels | NGPX

NGPX 2025

November 17 - 19, 2025

Westin Rancho Mirage, Palm Springs, CA

Chrissy Daniels

Chrissy Daniels

Chief Experience Officer Press Ganey

Chrissy Daniels is a national thought leader in patient experience and health care value. She joined Press Ganey as a partner in August 2017, bringing to the company more than 20 years of expertise in advancing the patient experience and building an engaging and collaborative culture. She is also widely recognized for her pioneering work in the areas of consumerism and physician performance data transparency. Prior to her current position, Chrissy was a Partner in Press Ganey’s Strategic Consulting division and served as the Business Unit Leader of Press Ganey’s transparency, consumerism and medical practice solutions. In this role, she collaborates with teams across the company in strategy, product development, operations, advisory, consulting and clinical thought leadership to design, develop and execute a coordinated strategy that unites these three critical market elements and ensures that the solutions are informed by and respond to the needs of health care providers. Prior to joining Press Ganey, Chrissy was Director of Strategic Initiatives at University of Utah Health Care, where she was responsible for teaching and coaching physicians, leaders and staff on the importance of patient experience as a measure of quality. In this role, she was also responsible for designing University of Utah Health Care’s online physician review process, making the system the first in the country to electronically survey its patients and post the results publicly online. In addition, Chrissy worked closely with hospital, physician and executive leadership to drive culture change around improving patient experience and value in every encounter across the system. This work resulted in system wide initiatives targeting leadership and team development, communication and motivation which evolved into a model for cultural transformation. Prior to this work, Chrissy led hospital and clinic operations for University of Utah Health Care. Among her accomplishments in this role was overseeing $180 million of hospital construction projects, including two expansions of the University of Utah Hospital. In 2013, Chrissy was the recipient, with Dr. Robert Pendleton, Chief Medical Quality Officer, of a Robert Wood Johnson Foundation grant to create ValueU, a free, open-access training platform where physicians and hospital administrators from around the United States could receive experiential knowledge on the role of transparency as a key driver of high-value health care. Coinciding with these efforts, she was editor-in-chief of Accelerate, an online learning site promoting health care transformation through value improvement. Chrissy holds a master’s degree in economics and health administration from the University of Utah.

Day 1: Rooted in Purpose: Reconnecting with the Why Behind PX

4:45 PM Panel: The ROI of Ingenuity - Transforming PX Through Smarter Strategy, Not Bigger Spend

In today’s healthcare climate, patient experience leaders are being asked to do more with less—driving meaningful change without the luxury of unlimited resources. This panel brings together experienced PX leaders who have successfully exercised their creativity, collaboration, and smart prioritization to deliver measurable impact. Attendees will walk away with actionable strategies to stretch limited budgets, engage teams in innovative problem-solving, and sustain high standards of care even in lean environments.

  • Identify and implement high-impact, low-cost tactics to improve patient experience across the care continuum
  • Leverage internal resources and staff creativity to drive sustainable improvements without major investment
  • Build effective frameworks for prioritizing PX initiatives and allocating limited resources for maximum return

Check out the incredible speaker line-up to see who will be joining Chrissy.

Download The Latest Agenda