Chrissy Daniels

Chief Experience Officer Press Ganey

Chrissy Daniels is the Chief Experience Officer at Press Ganey, helping healthcare organizations improve patient experience using insights from billions of patient voices. She researches how experience, psychological safety, and engagement connect, and is known for pioneering the use of patient surveys as consumer‑choice tools.

The Integrated Human Experience in Healthcare: Designing Seamless Patient & Workforce Journeys

2:10 PM Chairperson’s Opening Remarks

3:10 PM Keynote Panel: Burnout, Retention, and Experience: Following the Thread from Staff to Patient Outcomes

Burnout and turnover are no longer workforce issues alone; they are patient experience issues. This panel follows the clear thread connecting staff well‑being, engagement, and retention to safety, quality, and patient outcomes. Leaders will share how workforce strain shows up in the patient experience, where traditional solutions fall short, and what moves the needle. Learn how organizations are addressing burnout through culture, staffing models, leadership behaviors, and experience design while improving retention and delivering more reliable, compassionate care for patients.

4:30 PM PANEL: Leading Human Experience: How Executive Behavior Shapes What Patients Feel

Lead human experience by recognizing how executive behaviors directly shape what patients and staff feel every day. This panel examines the powerful role leaders play in setting culture through visibility, communication, and decision-making. Hear how intentional leadership actions can build trust, reduce friction, and elevate experience at every level of the organization.