Christiana Voelker

Patient Experience Lead Avanade

Christiana has 15+ years of experience working in and supporting the healthcare industry focused on patient experience and business applications. Over her career she's led EMR implementations, clinical analytics projects, and launched population health solutions for care management and nurse triage within large hospital systems. Christiana speaks and advises healthcare leaders at industry conferences including Becker’s, HLTH, ViVE, HIMSS and the Healthcare IT Institute discussing use cases and governance for AI within patient experience, health equity and access, home health and more. She has been quoted in Healthcare IT Today, HIMSS TV and is the author of five blogs. She was named a Top 50 Healthcare Leader in Consulting by The Consulting Report in 2022 and 2024.

Tuesday December 3, 2024

7:00 AM PRIVATE BREAKFAST WORKSHOP: Four Factors for Delivering Patient Experiences in the Age of AI

PRIVATE BREAKFAST WORKSHOP

Four Factors for Delivering Patient Experiences in the Age of AI

Christiana Voelker, Patient Experience Lead, Avanade

Erik Barnett, Healthcare Innovation and AI Lead, Avanade

Consumers are holding providers and payers more accountable. And healthcare organizations want to make meaningful progress in responding to people’s rapidly evolving expectations.

Research reveals that to deliver the health experiences that people expect today--and keep people at the center of engagement—there are four factors to focus on across every part of the care journey.

In this session we’ll host a peer discussion to walk through the four factors and discuss how AI is helping to implement meaningful changes in organizations today and what new advancements to consider in the future.

Access: People expect availability of services that meet their unique needs

Ease of doing business: Along a personalized healthcare journey of convenient interactions

Digital engagement: With access to tools that match their individual level of digital engagement

Trust: To build confidence and loyalty with their healthcare organizations

Check out the incredible speaker line-up to see who will be joining Christiana.

Download The Latest Agenda