Courtney Meyers | NGPX

NGPX 2025

November 17 - 19, 2025

Westin Rancho Mirage, Palm Springs, CA

Courtney Meyers

Courtney Meyers

Co-CEO Omni Interactions

Courtney Meyers has a background in Leadership, Organization Development, and Training. She has a passion for helping organizations build a strong culture through hiring, training, and leadership development. In addition to corporate work experience, her background is supported by a B.S. in Psychology from Austin Peay State University, Graduate Certificate in Organization Development and Training, a Masters in Leadership and Strategic Change from the University of Denver, and coursework towards a PhD. in Human and Organizational Learning at The George Washington University. Courtney has worked in the contact center industry since 2012, serving in roles in nearly every area of the business with various executive roles at Omni Interactions starting in 2018. Prior to working in the contact center industry, Courtney served as a Combat Medic in the Army, with 12 months in Ramadi, Iraq.

Day 2: From Insight to Impact: Operationalizing Patient Experience

10:10 AM Xperience Theater Spotlight: The Future is Fractional: Powering Smarter AI Adoption

As AI rapidly reshapes patient experience, enterprises face the challenge of reducing call volume and accelerating transitions without sacrificing quality. This keynote explores how Omni Interactions fractional BPO model enables smarter, safer AI adoption by combining elastic workforce flexibility with intelligent automation. Attendees will learn how to harness AI to manage peaks, optimize ramp-downs, and protect patient trust in a time of disruption.
• Adopt AI with Flexibility – Use fractional outsourcing to pilot and scale AI without being locked into rigid headcount or contracts.
• Optimize Peaks & Pauses – Combine AI deflection with fractional ramp-down to reduce call spikes and exit transitions in weeks, not months.
• Balance Automation & Humanity – Pair AI with on-demand talent to improve containment, resolution speed, and patient satisfaction.

Check out the incredible speaker line-up to see who will be joining Courtney.

Download The Latest Agenda