David Weisman

Chief Experience Officer NYC Health Hospitals/Queens

Dr. David Weisman has worked at NYC Health + Hospitals/Queens since 2013, first as Director of Patient Experience and then as Chief Experience Officer beginning in 2020. He is the administrator for Patient Relations, Food and Nutrition, Pastoral Care and Language Access. In all of his roles and responsibilities, he has fostered a culture of person-centered care for continuous improvement of the care experience. David Weisman earned his PhD in Clinical Psychology. He has received his certification in Patient Advocacy, Patient Experience Leadership and achieved the designation of Certified Patient Experience Professional (CPXP). In 2022, he was named a Fellow in Person Centered Care by Planetree International.

Day 1: Rooted in Purpose: Reconnecting with the Why Behind PX

5:35 PM KEYNOTE: Burnout in Healthcare and the Impact on Safety

Patient experience is more than just the patient journey; it all starts with the staff. Challenged in the face of a high stress environment, hospitals systems must navigate the complexities of an employees’ needs to avoid burnout and promote positive patient engagement. Attendees will gain practical insights into creating a supportive work environment, fostering resilience, and empowering staff to deliver exceptional care even amidst demanding circumstances.

Analyze the key factors contributing to staff burnout in healthcare settings and their direct impact on patient experience
Evaluate effective strategies for promoting employee well-being, building resilience, and fostering a culture of support within a stressful work environment

Learn how to measure the impact of employee engagement initiatives on both staff satisfaction and patient outcomes, demonstrating the ROI of investing in workforce well-being

Check out the incredible speaker line-up to see who will be joining David.

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