Dawn Robbins

System Associate Vice President, Patient Experience Baptist Health

Dawn Robbins is the System Associate Vice President for Baptist Health System, headquartered in Louisville, Kentucky. Prior to joining Baptist Health, Dawn was an Advisor and national speaker at Press Ganey. Dawn has 25 years of healthcare experience, primarily in patient experience, medical practice management and physician relations, and is a veteran of the United States Air Force. In her current role, Dawn provides strategic oversight for patient and guest experiences across Baptist Health’s 400 points of care, including nine hospitals and a network of outpatient diagnostic and surgery centers, physician practices, urgent care clinics and home care services spanning four states.

Day 1: Rooted in Purpose: Reconnecting with the Why Behind PX

3:20 PM Keynote Panel: Avengers Assemble: Uniting Health Systems to Transform the Patient Experience

Just as the Avengers unite their unique strengths to protect the world, healthcare systems must align their diverse capabilities to deliver a powerful and cohesive patient experience. Inspired by the spirit of collaboration, this panel will explore how multi-hospital organizations can harness the collective force of patient experience leadership to overcome systemic challenges and drive meaningful change. Back by popular demand after last year’s unforgettable Wizard of Oz-themed collaboration, this dynamic group is reuniting—costumes and all—for another creative and impactful session you won’t want to miss. Panelists will share strategies for assembling high-impact PX teams, building unified experience frameworks, and leveraging data and technology to connect care across facilities. Attendees will walk away empowered to combine their own “superpowers” to deliver an experience that is greater than the sum of its parts.

Learn how to build a high-performing, system-wide team of patient experience leaders to drive change across varied hospital settings
Discover how to develop a unified PX strategy that aligns individual hospital efforts with a shared organizational vision
Explore innovative ways to use data and technology to break down silos, personalize care, and create a seamless patient journey across the system

Check out the incredible speaker line-up to see who will be joining Dawn.

Download The Latest Agenda