Dr. Dean Miner | NGPX

Dr. Dean Miner

Dr. Dean Miner

Ambulatory Chief Informatics Officer ECU Health

Designing Experience That Drives Measurable Outcomes

2:20 PM PANEL: Consistency at Scale: Creating Reliable Ambulatory Experience Across Hundreds of Locations

As health systems expand across hundreds of ambulatory sites, delivering a consistently excellent patient experience becomes both more critical and more complex. This panel explores how leading organizations are reducing unwarranted variation while preserving compassion, local context, and clinician engagement across ambulatory networks. Hear how standardized workflows, clear experience expectations, and frontline enablement help teams deliver reliable, high‑quality care at scale. Panelists will share practical approaches for balancing standardization and flexibility, aligning leaders and clinicians around shared behaviors, and ensuring patients receive a seamless experience, no matter where they enter the system. 

Designing PX for the World We're In

11:00 AM Case Study

Check out the incredible speaker line-up to see who will be joining Dean.

Download The Latest Agenda