December 02 - 04, 2024
Westin Rancho Mirage, Palm Springs, CA
Cindy Hou, DO, MA, MBA, CIC, CPHQ, CPPS, FACOI, FACP, FIDSA, FAPIC is the Infection Control Officer and Medical Director of Research for Jefferson Health – New Jersey and an Infectious Diseases specialist. She has expertise in sepsis, antibiotic stewardship, infection control, patient safety, clinical quality, equity, and language access. Dr. Hou is the Chief Medical Officer of Sepsis Alliance and a member of its Board of Directors. She earned a M.B.A. and M.A. from Boston University, a D.O. from the University of New England College of Osteopathic Medicine, and B.S. from Yale University. Dr. Hou is the principal investigator for an Office of Minority Health grant to reduce inequities in those with limited English proficiency. She is the co-editor for the book, “COVID-19 Viral Sepsis: Impact on Disparities, Disability, and Health Outcomes.” Dr. Hou has a Certification in Infection Prevention and Control, is a Certified Professional in Healthcare Quality, and a Certified Professional in Patient Safety. Dr. Hou is a Fellow of the American College of Osteopathic Internists, American College of Physicians, Infectious Diseases Society of America, and Association for Professionals in Infection Control and Epidemiology.
Effective communication is the cornerstone of exceptional patient care, especially in diverse healthcare settings where language barriers and cultural differences can impact the quality of care and patient outcomes. This panel will explore cutting-edge innovations in patient communication and language services, showcasing how technology and novel approaches are transforming the way healthcare providers interact with patients. From real-time translation services to culturally competent care practices, this discussion will highlight the tools and strategies that enhance patient understanding, satisfaction, and overall experience. Key takeaways include:
Check out the incredible speaker line-up to see who will be joining Cindy.
Download The Latest Agenda