Elena Gonzalez

Elena Gonzalez is an experienced healthcare professional with a strong focus on patient experience and operational improvement. Currently serving as the Patient Experience Manager at El Camino Health, Elena has direct oversight to complaints and grievances management. She plays a key role in driving improvement efforts and digital innovations. Passionate about amplifying the patient voice, Elena collaborates across the organization to shape strategies that prioritize patient-centered care and continuous improvement. Her commitment to delivering exceptional patient experiences is at the heart of her work, ensuring that every voice is heard and valued within the healthcare system.