Elena Gonzalez

Patient Experience Manager El Camino Health

Elena Gonzalez is an experienced healthcare professional with a strong focus on patient experience and operational improvement. Currently serving as the Patient Experience Manager at El Camino Health, Elena has direct oversight to complaints and grievances management. She plays a key role in driving improvement efforts and digital innovations. Passionate about amplifying the patient voice, Elena collaborates across the organization to shape strategies that prioritize patient-centered care and continuous improvement. Her commitment to delivering exceptional patient experiences is at the heart of her work, ensuring that every voice is heard and valued within the healthcare system.

Tuesday December 3, 2024

8:40 AM PANEL: Adapt and Apply Innovations to Create a Worldclass Patient Experience

Healthcare is undergoing a rapid transformation, driven by technological advancements and evolving patient expectations. This panel brings together industry leaders to explore innovative strategies and practical takeaways for delivering exceptional patient experiences. Join us for a dynamic discussion on the future of patient experience and learn how your industry peers are approaching innovation. Attendees will discover how to:

Identify and prioritize innovative solutions: Learn practical methods for identifying and evaluating emerging technologies and trends to enhance patient care.
Overcome implementation challenges: Gain insights into strategies for successfully adopting new processes while minimizing disruptions
Measure and optimize patient experience: Explore key performance indicators and methodologies for tracking and improving patient satisfaction and outcomes

Check out the incredible speaker line-up to see who will be joining Elena.

Download The Latest Agenda