Eric Schuller is a technology executive specializing in AI driven contact center solutions for healthcare that utilize cloud infrastructure. As Director of the Amazon Connect practice & AI Solutions at Optimum Healthcare IT, he leads the design and deployment of intelligent Amazon Connect solutions that integrate with EHR and CRM systems and use large language models to deliver more natural, personalized patient interactions.

Before joining Optimum Healthcare IT, Eric led an Amazon Cloud consulting practice and served as a founding member of the AWS Non-Profit Healthcare Solution Architecture team, where he guided the cloud transformation of healthcare systems across the U.S. as both Solution Architect and Solutions Architecture Manager.

Throughout his career, Eric has delivered innovative, cost-effective solutions across healthcare, financial services, Department of Defense, and intelligence sectors. His comprehensive expertise spanning software development, product development, and solution engineering enables him to architect solutions that precisely align technology capabilities with business objectives and mission-critical requirements.