Erik Barnett

Healthcare Innovation and AI Lead Avanade

Erik has 15+ years of experience in healthcare technology as both a clinician and business leader. In addition to leading Avanade’s health and life sciences approach around generative AI, he works with clients to focus on responsible AI (RAI), enhance the patient experience, discover new ventures to facilitate consistent growth and focuses on managing costs. Erik speaks and advises healthcare leaders at industry conferences including Becker’s, HLTH, HIMSS and the Healthcare IT Institute discussing innovations in AI, governance, strategy and workplace experiences. He has been quoted in Forbes, Forrester, Healthcare IT News, IT Pro Today, Employee Benefit News and HIMSS TV and is the author of several blogs.

Tuesday December 3, 2024

7:00 AM PRIVATE BREAKFAST WORKSHOP: Four Factors for Delivering Patient Experiences in the Age of AI

PRIVATE BREAKFAST WORKSHOP

Four Factors for Delivering Patient Experiences in the Age of AI

Christiana Voelker, Patient Experience Lead, Avanade

Erik Barnett, Healthcare Innovation and AI Lead, Avanade

Consumers are holding providers and payers more accountable. And healthcare organizations want to make meaningful progress in responding to people’s rapidly evolving expectations.

Research reveals that to deliver the health experiences that people expect today--and keep people at the center of engagement—there are four factors to focus on across every part of the care journey.

In this session we’ll host a peer discussion to walk through the four factors and discuss how AI is helping to implement meaningful changes in organizations today and what new advancements to consider in the future.

Access: People expect availability of services that meet their unique needs

Ease of doing business: Along a personalized healthcare journey of convenient interactions

Digital engagement: With access to tools that match their individual level of digital engagement

Trust: To build confidence and loyalty with their healthcare organizations

Check out the incredible speaker line-up to see who will be joining Erik.

Download The Latest Agenda