Erin Shipley

Erin Shipley is the Vice President of Consumer Experience at Cooper University Health Care, bringing over 25 years of expertise as a registered nurse and executive coach across the United States and Canada. Since joining Cooper in 2021, Ms. Shipley has led Cooper’s Patient and Consumer Experience strategy and coaching, as well as oversight of Patient Relations, Volunteer Services, Pastoral Care, Linguistics, and the Welcome Desk. Her leadership is instrumental in driving excellence for team members, providers, and patients, and she serves as a co-champion for strategic planning and innovation to enhance the “Cooper Experience.” Prior to her current role, Ms. Shipley was an executive coach for Huron Consulting Group (formerly Studer Group), where she guided more than 150 health care organizations in Consumer Experience and Team Member Engagement Strategies. Her background as an Emergency Department nurse and leader in outpatient, ambulatory, and inpatient settings enables her to develop leaders and teams at all levels, fostering creativity and collaboration to break down interdepartmental barriers. Erin is the Co-Executive Sponsor of the Cooper University Health Care IDD Program as well as the Digital Strategy Lead for Inpatient and Emergency Department Innovation.