Erin Shipley | NGPX

NGPX 2025

November 17 - 19 2025

Westin Rancho Mirage, Palm Springs, CA

Erin Shipley

VP, Consumer Experience Cooper University Health Care

Day 3: Shaping What’s Next: Designing the Future of Experience

6:40 PM Ask Me Anything Panel: Unfiltered PX Insights from the Experts

Back by popular demand, this interactive panel gives you the chance to ask what’s really on your mind. Using Slido, attendees can anonymously submit and upvote questions in real time—no topic is off-limits. Our expert panelists will tackle the most popular and provocative questions as we kick off two days of honest, action-driven conversations.

Last year’s top questions included:

• How do you navigate a culture where leadership doesn’t walk the talk?

• What’s the best way to deal with difficult physicians?

• What initiatives haven’t worked—and why?

• How do you keep staff motivated when morale is low?


So… what’s on your mind for 2025 and beyond?

Check out the incredible speaker line-up to see who will be joining Erin.

Download The Latest Agenda