Erin Wilkins

Market President Press Ganey

Erin has 25+ years of experience helping organizations navigate disruption and transform. An innovative, mission-driven leader, she’s passionate about healthcare and leads a skilled team helping Press Ganey clients in the Central U.S. implement platforms, processes, and technology to drive the Human Experience across enterprises. During her tenure at Press Ganey, Erin’s worn many hats—most recently as Chief Administrative Officer and Chief Talent Officer. Her expertise spans M&A cultural integration, human capital strategy, and operational excellence. Prior to Press Ganey, Erin enjoyed a successful career in management consulting at Aon Consulting and Accenture. View Erin's LinkedIn

Monday December 2, 2024

3:00 PM Chairperson’s Opening Remarks

4:20 PM PANEL: Staff Wellbeing and its Impact on Patient Experience: Balancing Staff Satisfaction with Patient Care Quality

In an era where digital transformation and artificial intelligence (AI) are reshaping the healthcare landscape, the role of technology in driving cultural change within healthcare organizations has never been more critical. This panel will explore how leveraging cutting-edge technologies can enhance patient experience, streamline operations, and foster a culture of innovation and inclusivity.

· Learn how digital tools, such as patient portals, telehealth, and mobile health applications, are improving patient engagement and satisfaction

· Utilizing AI-driven insights and AI in predictive analytics, personalized medicine, and operational efficiency to better understand patient needs, optimize resource allocation, and enhance outcomes

Driving cultural transformation and strategies embedding a technology-driven mindset within healthcare teams, overcoming resistance to change, and promoting continuous learning and adaptability

Check out the incredible speaker line-up to see who will be joining Erin.

Download The Latest Agenda