Jennifer Baron

Chief Experience Officer NRC Health

Jennifer Baron is NRC Health’s first Chief Experience Officer. In her 30+ years in the healthcare industry, she has developed a passion for elevating insights and ideas that drive human centered experiences for patients, families, and clinicians. Her previous healthcare leadership roles include Chief Experience Officer at UC Davis Health and Executive Director, Experience Design at Indiana University Health. Jennifer holds a degree in communications from Ball State University and is a Certified Patient Experience Professional. Jennifer loves books, movies, and music of most genres. She enjoys spending time playing pickleball, hiking, and exploring unfamiliar places with family and friends. She lives in California with her husband, sons, and two feline fur babies.

Day 2: From Insight to Impact: Operationalizing Patient Experience

8:10 AM Chairperson's Opening Remarks

9:00 AM Panel: From Silos to Synergy – Embedding PX From the Top - Down

Creating an exceptional patient experience takes more than a passionate team—it requires alignment across departments, from the C-suite to the front line. This panel explores how leading health systems are breaking down silos and embedding patient experience into the core of organizational strategy. Learn how to secure executive buy-in, drive cross-functional collaboration, and empower every team member to take ownership of the experience.

Establish executive-level accountability for PX across departments and functions
Foster cross-functional collaboration and break down communication barriers
Empower teams at every level to contribute to a unified, organization-wide PX vision

9:30 AM Partner Keynote by NRC Health: Elevating the Patient Experience in Healthcare: Insights and Innovations

Join NRC Health’s Chief Experience Officer, Jennifer Baron, as she shares groundbreaking insights and innovations shaping the future of patient experience. Discover how organizations can harness patient feedback, leverage data-driven strategies, and foster cultures of compassion and connection to deliver exceptional care experiences that truly resonate with patients and their families.

Explore emerging trends and innovations driving transformation in patient experience across the healthcare industry
Learn actionable strategies for capturing and leveraging patient feedback to create meaningful organizational change
Gain inspiration to foster a culture of empathy, engagement, and continuous improvement in your own organization

Check out the incredible speaker line-up to see who will be joining Jennifer.

Download The Latest Agenda