Jennifer Baron

Chief Experience Officer NRC Health

Jennifer Baron is NRC Health’s first Chief Experience Officer. In her 30+ years in the healthcare industry, she has developed a passion for elevating insights and ideas that drive human centered experiences for patients, families, and clinicians. Her previous healthcare leadership roles include Chief Experience Officer at UC Davis Health and Executive Director, Experience Design at Indiana University Health. Jennifer holds a degree in communications from Ball State University and is a Certified Patient Experience Professional. Jennifer loves books, movies, and music of most genres. She enjoys spending time playing pickleball, hiking, and exploring unfamiliar places with family and friends. She lives in California with her husband, sons, and two feline fur babies.

Day 2: From Insight to Impact: Operationalizing Patient Experience

8:10 AM Chairperson's Opening Remarks

9:30 AM Keynote: How Good is Your View? How Hard is the Climb? A Simple Innovation to Drive a Well-Connected Experience

Join NRC Health’s Chief Experience Officer, Jennifer Baron, as she shares novel insights and one simple innovation that can help shape the future of patient experience. Discover how organizations can harness market, consumer, and patient feedback, leverage data-driven strategies, and foster cultures of trust and connection to deliver exceptional care experiences that truly resonate with patients and their families.

Explore how to assess brand reputation and patient experience alignment
Recognize the four trust quadrants
Gain inspiration to foster a culture of engagement, trust, and continuous improvement in your own organization

Check out the incredible speaker line-up to see who will be joining Jennifer.

Download The Latest Agenda