Connect patient experience metrics to the outcomes that matter most by integrating them into quality dashboards. This keynote panel explores why experience data belongs alongside safety, clinical, and operational measures—and how leading organizations are using it to drive accountability and improvement. Learn how aligning experience and quality metrics creates clearer insight, better decisions, and stronger performance across the system. 

What distinguishes healthcare organizations that turn patient feedback into meaningful action? Drawing on NRC Health's exploratory analysis, this session examines practices associated with stronger patient experience. Participants will explore Experience Management Everywhere, a framework built around five interconnected dimensions offering practical insights for embedding feedback into everyday workflows, strengthening accountability, and making experience management an organization-wide responsibility.