Jennifer Carron Passon | NGPX

Jennifer Carron Passon

Jennifer Carron Passon

Chief Patient Experience Officer BJC HealthCare

DAY 2 - Thursday, December 3rd, 2026

8:00 AM KEYNOTE PANEL: Why Experience Metrics Belong in Quality Dashboards

Connect patient experience metrics to the outcomes that matter most by integrating them into quality dashboards. This keynote panel explores why experience data belongs alongside safety, clinical, and operational measures—and how leading organizations are using it to drive accountability and improvement. Learn how aligning experience and quality metrics creates clearer insight, better decisions, and stronger performance across the system. 

Check out the incredible speaker line-up to see who will be joining Jennifer Carron.

Download The Latest Agenda