Joy Avery

SVP, Clinical Strategy CipherHealth

Joy is a registered nurse with 40 years of healthcare experience, spanning staff nursing and leadership roles at North Mississippi Medical Center (NMMC), a two-time Baldrige award winner, across units including Surgical, Outpatient and Acute Dialysis, Emergency Department, Trauma, Rapid Admit, Flight (as Chief Flight Nurse), and Transfer Center. She was instrumental in building several "ground zero" programs at NMMC, including its Trauma Program, Rapid Admit Unit, Centralized Transfer Center, and Bariatric Program & Outpatient Bariatric Clinic. Joy went on to spend 12 years at TeleTracking, progressing from Consultant to Consulting Director and ultimately VP of Clinical Strategy, where she led command center development, patient access, and throughput consulting across the US and UK. For the past 6+ years, she has served as Senior Vice President of Clinical Strategy at CipherHealth, specializing in clinical workflow optimization and leading both the internal Best Practice Committee and the customer-focused Clinical Advisory Board. She currently serves as Co-Chair of The Beryl Institute Solutions Advisory Board and as a Strategic Advisory Board Member.

Designing Experience That Drives Measurable Outcomes

12:10 PM Interactive Roundtable Discussions

(CHOOSE 2 – 30 MINUTES EACH)

Roundtable #1 - Equiti

Roundtable #2 - Patient Experience Is Won or Lost in Hard Conversations

Piotr Baczynski , Chief Executive Officer, MetaCoach

Roundtable #3 - The First Touchpoint Nobody's Measuring: How AI Is Quietly Reshaping the Patient Journey Ty Allen, President of Patient Experience & Growth Solution, RLDatix

Roundtable #4 - The First Movers: How Ambient Listening Changed the way Prisma Health Rounds - Cipher Health

Roundtable # 5 -

Roundtable #6 -

Roundtable #7 -

Roundtable #8 -

2:10 PM Chairperson’s Remarks

2:20 PM PANEL: Rounding With Purpose: Using Structured Leadership Presence to Improve PX, Safety, and Flow

Leadership rounding is most powerful when it is intentional, structured, and tied to action. This panel explores how healthcare leaders are using purposeful rounding to strengthen patient and workforce experience, surface safety risks earlier, and improve operational flow without adding burden. Learn how organizations move beyond informal check‑ins to disciplined leadership presence that builds trust, reinforces priorities, and translates real‑time insights into measurable improvement. Panelists will share practical strategies for scaling effective rounding behaviors, closing the feedback loop, and ensuring leadership presence drives outcomes, not just visibility.

3:20 PM Panel: Making Data Stick: Hardwiring Patient Experience Insights into Daily Operations

Turn patient experience data into consistent, repeatable action at the frontline. This panel explores how leading organizations move beyond dashboards and reports to operationalize PX insights through huddles, rounding, performance management, and accountability structures. Learn how teams translate data into clear expectations, prioritize the right actions, and sustain behavior change across departments, not just after survey results, but every day.

Check out the incredible speaker line-up to see who will be joining Joy.

Download The Latest Agenda