Juan A. Contreras | NGPX

NGPX 2025

November 17 - 19, 2025

Westin Rancho Mirage, Palm Springs, CA

Juan A. Contreras

Director of Patient & Customer Experience, Northshore University Hospital Northwell Health

Juan Contreras is a seasoned healthcare professional with 17 years of dedicated service in enhancing and transforming the patient experience. Beginning his journey as a public health advisor, he quickly recognized the pivotal role communication plays in healthcare. This insight led him to spend a year as a language assistance coordinator, ensuring that language barriers did not hinder the delivery of quality care. For the past 15 years, Juan has emerged as a leader in patient experience, championing initiatives that prioritize patient needs, concerns, and feedback. His holistic approach, combined with a deep understanding of the healthcare landscape, positions him at the forefront of patient-centric care.

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