Julai Whipple | NGPX

NGPX 2025

November 17 - 19, 2025

Westin Rancho Mirage, Palm Springs, CA

Julai Whipple

Julai Whipple

Director, Consumer Experience Learning and Engagement Memorial Hermann Health System

Day 2: From Insight to Impact: Operationalizing Patient Experience

2:30 PM Track A: Case Study: Everything We’ve Learned about Patient Education

We’ll share how our work in patient education is transforming outcomes. By rethinking how patients receive and engage with health information, we’re creating education that is personalized, accessible, and empowering. Through technology, data, and human-centered design, we’re helping patients better understand their care, take active roles in their health, and achieve higher levels of patient satisfaction. This work marks a shift from simply informing patients to truly partnering with them along their health journey.


Check out the incredible speaker line-up to see who will be joining Julai.

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