NGPX 2025
November 17 - 19, 2025
Westin Rancho Mirage, Palm Springs, CA
Kathie Helms
Sr. Administrator - Clinical Informatics and Practice Support Mayo ClinicKathie Helms, MSN, RN is the Senior Administrator of the Clinical Informatics and Practice Support Division at Mayo Clinic, where she has been advancing healthcare since 2001. With more than 20 years of clinical experience in cardiac intensive care, emergency medicine, and renal dialysis, Kathie is passionate about improving care delivery through technology and innovation. Certified in Epic Clinical Informatics and a Mayo Clinic Quality Fellow, she leads a team focused on leveraging generative AI and automation to streamline healthcare processes and elevate clinical support. Kathie’s leadership spans enterprise committees, strategic projects, and innovation councils—driving solutions that meet the evolving needs of patients and healthcare organizations.
Day 1: Rooted in Purpose: Reconnecting with the Why Behind PX
5:15 PM Case Study: Reimagining Patient Experience: Weaving Together Technology and Conversation-Based Care
What happens when cutting-edge technology meets the timeless power of human connection? In this compelling session, Kathie Helms and Cheristi Cognetta-Rieke share how Mayo Clinic is reimagining patient experience by blending tech with deeply personalized, conversation-based care. Attendees will gain insight into how thoughtful technology design can enhance—not replace—the empathy, trust, and personal storytelling at the heart of healing.
- Learn how Mayo Clinic is leveraging technology to reduce clinical burden and enhance the care experience
- Explore how conversation-based tools personalize care and deepen patient engagement
- Understand how technology and human-centered design can work together to create more connected, efficient, and compassionate healthcare
Check out the incredible speaker line-up to see who will be joining Kathie.
Download The Latest Agenda