Katie Gauthier

AVP, Patient Experience Ochsner Health

Katie joined our team in August 2016 after working for the University of Alabama at Birmingham Health Services Foundation. Katie earned her Bachelor of Science in Public Health at the University of Alabama and her Master of Science in Health Care Management at the University of New Orleans. Katie has also earned her certificate in Health Care Management for young leaders and is a Certified Patient Experience Professional (CPXP). Since joining Ochsner as a Patient Experience Coordinator, Katie has proven herself as a Manager and Director and is now leading the coaching team as one of the Assistant Vice Presidents. Katie has successfully partnered with leaders across Ochsner Health to support leadership development, employee engagement and has been a catalyst for positive patient experience changes in multiple departments and regions.

Day 2: From Insight to Impact: Operationalizing Patient Experience

1:45 PM CASE STUDY: Beyond the Ranks & Scores – The Impact of Processes

What happens when a health system operates without patient experience survey scores for several months? At Ochsner Health, it led to unexpected clarity, creativity, and a renewed focus on what truly drives outcomes. In this thought-provoking session, Alison Soileau and Kathryn Gauthier share how stepping back from the scoreboard allowed her team to dig deeper into process metrics—and uncover surprising correlations that often go unseen.

Learn how shifting the lens from rankings to processes can spotlight leadership strengths, reveal root causes of experience breakdowns, and ultimately produce more sustainable improvements in both culture and scores.

Discover what’s possible when experience strategy isn’t driven solely by survey data
Explore how process metrics directly influence patient perceptions—and what that means for measurement
Understand how process visibility can elevate leadership accountability and capability across your organization

Check out the incredible speaker line-up to see who will be joining Katie.

Download The Latest Agenda