Kopitzee Thornton PhD

Service Area Director of Care Experience Providence

Kopitzee Parra Thornton, PhD is an organizational psychologist and organizational alignment strategist who helps leaders and teams connect culture, strategy, and performance. As the Orange County Service Area Director of Care Experience at Providence, she leads initiatives that align people, processes, and priorities across hospitals to strengthen both system integrity and the human experience. With more than 20 years of experience across healthcare, higher education, and nonprofit organizations, Kopitzee combines strategic thinking, behavioral insight, and a coaching-oriented approach to leadership. Known for identifying patterns across organizational siloes, she helps teams navigate complex change, build alignment, and deliver sustainable results.

Day 1: Rooted in Purpose: Reconnecting with the Why Behind PX

5:35 PM The Providence Playbook: System-Wide Collaboration for Local PX Wins – An Interactive Panel

In a health system as expansive and diverse as Providence, one-size-fits-all solutions simply don’t work. But what does work? Collaboration, customization, and a shared commitment to elevating the patient experience across every site of care. In this dynamic and interactive panel, PX leaders from multiple Providence hospitals come together to share what’s working on the ground—how they innovate locally while aligning to system-wide goals.

Discover how Providence leaders balance system alignment with local flexibility to improve experience outcomes
Gain proven strategies for sharing, scaling, and adapting patient experience innovations across facilities
Learn how cross-hospital collaboration can foster a PX culture that’s cohesive, resilient, and patient-centered from the inside out

Check out the incredible speaker line-up to see who will be joining Kopitzee.

Download The Latest Agenda