Kristy Gay is the Chief Experience Officer for Baptist Memorial Health Care Corporation headquartered in Memphis, Tennessee. In her current role, she provides leadership and oversight with system and entity leaders and their teams to support patient experience, team member engagement, and provider engagement goals and initiatives. Kristy is responsible for the development and deployment of patient experience and engagement strategies across the system and works with system and entity leadership teams to identify, prioritize, plan, and oversee improvement efforts. Kristy provides consultation and coaching services to leadership and frontline team members relevant to their improvement efforts in addition to oversight of all aspects related to patient experience and engagement surveying and reporting of results. She works closely with engagement leaders to identify best practice and opportunity for teams and partners with physician leaders to provide insight and coaching to hospital providers including joint ventures. Kristy is also responsible for re-framing existing evidence based practices to better align with current healthcare practice. Prior to joining Baptist, Kristy served as a Senior Advisor with Press Ganey for seven years. During her tenure at Press Ganey, she worked alongside organizations to present integrated approaches to employee and physician engagement and patient experience. Kristy is originally from Arkansas and obtained her undergrad from Henderson State University later followed by her Masters in Healthcare Administration from Ohio University. Kristy is also involved in supporting the American Heart Association by serving as a STEM mentor and in 2022, was named as a Woman of Impact. Kristy was recently recognized as one of the 2025 Top Women CXOs in the country along with one of the 2025 Top Women Leaders in Memphis.