Kristy Gay

Just as the Avengers unite their unique strengths to protect the world, healthcare systems must align their diverse capabilities to deliver a powerful and cohesive patient experience. Inspired by the spirit of collaboration, this panel will explore how multi-hospital organizations can harness the collective force of patient experience leadership to overcome systemic challenges and drive meaningful change. Back by popular demand after last year’s unforgettable Wizard of Oz-themed collaboration, this dynamic group is reuniting—costumes and all—for another creative and impactful session you won’t want to miss. Panelists will share strategies for assembling high-impact PX teams, building unified experience frameworks, and leveraging data and technology to connect care across facilities. Attendees will walk away empowered to combine their own “superpowers” to deliver an experience that is greater than the sum of its parts.

• Learn how to build a high-performing, system-wide team of patient experience leaders to drive change across varied hospital settings
• Discover how to develop a unified PX strategy that aligns individual hospital efforts with a shared organizational vision
• Explore innovative ways to use data and technology to break down silos, personalize care, and create a seamless patient journey across the system