Kristy Gay

Pecha Kucha is a Japanese term that translates to "chit-chat." Get ready for a rapid-fire session of insights and inspiration! Join us for a high-energy Pecha Kucha panel as four leading CXOs share their hard-won wisdom on leading exceptional patient experiences. With 20 hand-selected slides and just 20 seconds per slide, each panelist will deliver a fast-paced exploration of what works, what doesn't, and what's next in the world of PX leadership – all in the style of seamless and visual story-telling. Don't miss this opportunity to learn from the best and gain actionable takeaways to elevate your PX strategy, while also having a little bit of fun in the process!

·        Discover essential leadership qualities for driving patient experience through visual, fast-paced story-telling

·        Learn from real-world examples of PX triumphs and failures

·        Gain practical tips for implementing effective PX strategies

In the dynamic world of healthcare, professionals encounter a diverse array of individuals on their journey, including patients, families, caregivers, leaders, and peers. Each group offers unique opportunities for learning and growth, contributing to the enhancement of patient care. This panel session draws inspiration from the timeless journey of the Wizard of Oz, exploring how healthcare professionals can build heart, brains, and courage in their interactions to foster more positive experiences for patients. By navigating the Yellow Brick Road of effective communication, compassion, creativity, and leadership, attendees will be equipped with the tools needed to elevate patient care and engagement.

·       Enhancing Workforce Engagement and Retention: Attendees will learn how to connect with and educate workers across different generations and organizational levels. By understanding and meeting them where they are, healthcare leaders can enhance engagement and retention within their teams.

·       Inspiring Compassion and Community Engagement: This panel will provide insights into how healthcare professionals can inspire compassion for patients from all backgrounds. Attendees will explore strategies to engage with communities that have diverse backgrounds and expectations, fostering inclusive and empathetic care.

·       Promoting Creativity and Innovation: Participants will discover ways to harness creativity and innovation to improve healthcare outcomes. The session will highlight how innovative approaches can lead to better patient care and more efficient healthcare delivery.

Leveraging the Patient Experience Community: The session will offer guidance on how to leverage the patient experience community to support personal and professional growth. Attendees will learn how to utilize these experiences to become better leaders, ultimately benefiting their organizations, patients, and staff.