Lisa Sator, PT, DPT is the Director of Experience Support Services at the Hospital of the University of Pennsylvania, where she brings a unique blend of clinical expertise and compassionate leadership to enhance the patient experience. With a Doctorate in Physical Therapy and over a decade of healthcare experience, Lisa is deeply committed to fostering a culture of empathy, communication, and excellence in care delivery. Her background in patient-centered therapy informs her strategic approach to service improvement, ensuring that every guest feels heard, respected, and supported. Lisa leads cross-functional teams to implement innovative solutions that elevate satisfaction and streamline care coordination. Known for her collaborative spirit and unwavering dedication, she plays a pivotal role in bridging the gap between clinical care and patient experience. Lisa’s leadership continues to shape a welcoming, responsive environment where patients and families are empowered and valued throughout their healthcare journey.