Lisa Sator | NGPX

Lisa Sator

Lisa Sator

Director of Experience Support Services Penn Medicine (University of Pennsylvania Health System)

Designing Experience That Drives Measurable Outcomes

8:50 AM Keynote Panel: Why Experience Metrics Belong in Quality Dashboards

Connect patient experience metrics to the outcomes that matter most by integrating them into quality dashboards. This keynote panel explores why experience data belongs alongside safety, clinical, and operational measures—and how leading organizations are using it to drive accountability and improvement. Learn how aligning experience and quality metrics creates clearer insight, better decisions, and stronger performance across the system. 

2:20 PM PANEL: Rounding With Purpose: Using Structured Leadership Presence to Improve PX, Safety, and Flow

Leadership rounding is most powerful when it is intentional, structured, and tied to action. This panel explores how healthcare leaders are using purposeful rounding to strengthen patient and workforce experience, surface safety risks earlier, and improve operational flow without adding burden. Learn how organizations move beyond informal check‑ins to disciplined leadership presence that builds trust, reinforces priorities, and translates real‑time insights into measurable improvement. Panelists will share practical strategies for scaling effective rounding behaviors, closing the feedback loop, and ensuring leadership presence drives outcomes, not just visibility. 

Check out the incredible speaker line-up to see who will be joining Lisa.

Download The Latest Agenda