I began my career as a bedside critical care nurse, where I learned how deeply healthcare experiences affect patients, families, and care teams. With more than 30 years in healthcare, my experience includes hospital and division-level patient experience leadership across community hospitals and academic medicine, with roles at HCA Healthcare, CommonSpirit Health, and UCLA Health. I love this work because it brings together what matters most to me: listening to people, supporting care teams, and making healthcare better. My experience has shaped my ability to connect patient feedback with operational priorities, build partnerships across an organization, and translate data into meaningful, measurable improvement. I believe exceptional experiences are built through empathy, intentional leadership, and working alongside the people delivering care every day. My goal is to help create experiences where patients, families, and care teams feel heard, valued, and supported.