Mary Jane McNally | NGPX

Mary Jane McNally

Mary Jane McNally

Chief Patient Experience Officer William Osler Health System
Since 2015, Mary Jane McNally, as a registered nurse, has been the Chief Patient Experience Officer at William Osler Health System, with accountability for Patient Experience and Health Justice. Mary Jane and team have been instrumental in implementing innovative people-centred care evidence-based practices within Osler and beyond. She takes every opportunity to partner with patients, their families and their community to inform hospital decision making, create patient empowerment and to dismantle systemic and structural barriers to care. She looks forward to Osler’s ongoing academic commitment to create learning environments where patients are understood as people with ‘lived’ and ‘living’ experiences beyond their diagnosis. She believes in authentic leadership and is open to embracing ‘her story’ and the life experience of others.

Designing Experience That Drives Measurable Outcomes

4:40 PM Case Study: Reimagining SDOH in Epic: A Co‑Designed Model Linking Clinical Care to 300+ Community Resources Short Abstract

This session explores how a Canadian health system built a nationally leading Social Drivers of Health (SDOH) model within Epic by replacing the standard foundations tools with a fully co‑designed, community‑integrated approach. As Yasir Khalid noted, unlike organizations that "implement what Epic has provided as out of the box," his team "created something based on subject matter expertise" and aligned it directly with local resources. 

The team developed a directory of 300+ community organizations, enabling clinicians to initiate real‑time referrals for food security, housing, legal aid, financial supports, and more. Patients receive resources in their preferred language through MyChart, SMS, or digital notifications, enhancing autonomy and engagement. 

Epic has recognized this model as a gold standard, and early data shows strong clinician adoption and meaningful patient impact. The presentation will outline the co‑design journey, implementation strategy, and emerging outcomes such as reduced ED visits and improved patient‑reported measures. 

Check out the incredible speaker line-up to see who will be joining Mary Jane.

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