Max Nicholson

Cedars-Sinai has long been recognized as a leader in patient-centered innovation. In this session, Max Nicholson will share insights and strategies shaping the future of patient experience, exploring how one of the nation’s top healthcare organizations is elevating engagement, improving outcomes, and fostering trust in every interaction.

• Discover strategies Cedars-Sinai is using to enhance patient experience and build meaningful connections with patients and families.
• Gain insights into innovative approaches that improve satisfaction, loyalty, and overall care outcomes
• Walk away inspired with actionable ideas to implement in your own patient experience initiatives