Max Nicholson

Join Alan Dubovsky, VP and Chief Patient Experience Officer, and Max Nicholson, Associate Director of Patient Experience, both of Cedars-Sinai, as they delve into the critical relationship between organizational culture and patient experience. Discover how a strong, patient-centric culture can drive exceptional outcomes, enhance employee satisfaction, and foster innovation. Learn practical strategies to cultivate a culture of compassion, accountability, and continuous improvement.

·        Understand the pivotal role of culture in shaping patient experiences

·        Learn how to align organizational values with patient needs

• Discover actionable steps to cultivate a culture of compassion, accountability, and innovation