Michael Gaines | NGPX

Michael Gaines

Michael Gaines

AVP, Health Systems Assort Health

Michael Gaines is an AVP on the Health Systems team at Assort Health, where he works with health system leaders on how voice AI can improve patient access. Based in Charlotte, North Carolina, he is a graduate of the University of North Carolina at Charlotte. Michael is a regular presence in the healthcare operations and digital health community, where he focuses on practical ways to reduce administrative burden, ease staffing pressures, and give patients a better front door to care.

Designing Experience That Drives Measurable Outcomes

2:20 PM PANEL: Consistency at Scale: Creating Reliable Ambulatory Experience Across Hundreds of Locations

As health systems expand across hundreds of ambulatory sites, delivering a consistently excellent patient experience becomes both more critical and more complex. This panel explores how leading organizations are reducing unwarranted variation while preserving compassion, local context, and clinician engagement across ambulatory networks. Hear how standardized workflows, clear experience expectations, and frontline enablement help teams deliver reliable, high‑quality care at scale. Panelists will share practical approaches for balancing standardization and flexibility, aligning leaders and clinicians around shared behaviors, and ensuring patients receive a seamless experience, no matter where they enter the system. 

Check out the incredible speaker line-up to see who will be joining Michael.

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