Mike Huppe | NGPX

Mike Huppe

Mike Huppe

Chief Client Officer Propio Language Services

Mike Huppe serves as Chief Client Officer at Propio, where he leads client engagement and growth strategies focused on delivering exceptional customer experiences and long-term partnerships. With a background spanning sales, account management, and client success leadership, Mike has built a reputation for driving customer retention, operational excellence, and scalable growth. He is passionate about helping organizations overcome language barriers through innovative, high-quality language services that improve access, communication, and outcomes.

Designing Experience That Drives Measurable Outcomes

3:30 PM Panel: Language Access as Safety: Designing Interpreter Services that Improve Outcomes

Language barriers aren't just a patient experience challenge; they're a patient safety risk that can lead to preventable harm, inequitable outcomes, and eroded trust. This panel reframes language access as a core safety strategy and explores how high‑performing organizations design interpreter services that are dependable in the moments that matter most: the ED, inpatient care, informed consent, procedures, and discharge. Panelists will share practical, scalable approaches to make language support easy to request, quick to deploy, consistent across settings, and embedded in clinical workflow not treated as an add‑on. Learn how teams are improving utilization, reducing delays and workarounds, strengthening understanding at key decision points, and measuring impact through quality, safety, and equity lenses. Attendees will leave with actionable design principles and operational tactics to hardwire language access as a standard of care and a driver of better outcomes. 

Check out the incredible speaker line-up to see who will be joining Mike.

Download The Latest Agenda