Mike Tianello | NGPX

Mike Tianello

Mike Tianello

Director of Unified Communications Xtensys

Mike Tianello is a technology executive specializing in unified communications, network infrastructure, and enterprise collaboration. He has a track record of building and scaling teams that deliver complex, multi-site transformations while managing multi-million dollar technology portfolios.

Mike is driven most by developing people. He mentors engineers into leadership roles, creates environments where teams take ownership of hard problems, and builds the organizational structure needed to grow capabilities alongside the business. He runs sprint-based delivery not just for speed, but because it gives people clear goals, visible wins, and real opportunities to stretch.

His approach to IT leadership is rooted in translating business strategy into technology execution. He sets infrastructure roadmaps, manages capital and operational budgets across competing priorities, and identifies where emerging technologies like AI and automation can drive measurable value. Mike builds strategic partnerships across the full business landscape, including corporate, enterprise, public sector, non-profit, and for-profit organizations, aligning vendors, stakeholders, and cross-functional teams around shared outcomes.

He has driven initiatives spanning AI-powered contact centers, network-as-a-service adoption, telecom modernization, and security architecture, and he is accountable for outcomes at the portfolio level, not just the project level. Mike makes investment decisions that balance innovation with operational reliability, and he brings the same partnership-first mindset whether working with a healthcare system, a government agency, or a commercial enterprise.

Designing Experience That Drives Measurable Outcomes

11:50 AM Partner Keynote: Beyond the Phone Tree: Building a Contact Center Around the Patient

When Xtensys, the shared IT organization behind several health systems, found its call centers spread across disconnected phone systems and heavy operational overhead, it asked a bigger question: why make this change at all? Eric Schuller of Optimum Healthcare IT and Mike Tianello of Xtensys walk through how a focused assessment grew into a centralized Amazon Connect contact center. It moves the organization off legacy Mitel and Cisco dependencies and brings self-service scheduling, rescheduling and cancellations, with Epic lookups, to patients. They share the reasons behind the decision, including lower cost to maintain, immediate licensing savings, and calls that reach the right person directly. Attendees will leave with a practical roadmap and an invitation to a complimentary Connect workshop to begin planning their own.

Check out the incredible speaker line-up to see who will be joining Mike.

Download The Latest Agenda