Molly Lloyd

Patient Experience Data Management Specialist Akron Children’s Hospital

Molly Lloyd is a Patient Experience professional at Akron Children's, where she has served for the past seven years. Her work centers on patient and family feedback, with a particular focus on reviewing survey comments to identify opportunities for improvement across the care experience. Over the past three years, she has partnered with colleagues to develop and advance a service recovery initiative aimed at empowering front-line staff to address unsatisfactory experiences in real time to foster a culture of responsiveness. She is passionate about amplifying the patient and family voice and using feedback to drive meaningful change throughout the Akron Children's organization.

Designing Experience That Drives Measurable Outcomes

5:00 PM PX Led Roundtable Workshops

(1 Rotation - 40 MIN)

Roundtable 1: Making Experience Metrics Actionable at the Frontline

Speaker 1: Tiah Wingate, PhD Sr. Analytics Coordinator, Patient Experience, Akron Children's Hospital
Speaker 2: Molly Lloyd, CPXP; Data Management Specialist, Patient Experience, Akron Children's Hospital

Roundtable 2: Scaling Without Losing the Human Touch: Keeping Care Patient-Centered During Rapid Growth

Speaker 1: Kristina Bramwell, Patient Experience Officer, Cayman Islands Health Services Authority

Roundtable 2: Proving ROI: What Actually Moves the Needle

Roundtable 3: Balancing Throughput and Compassion

Roundtable 4: Reducing Staff Burden Without Sacrificing Experience

Roundtable 5: Embedding Experience Into Quality & Safety Programs

Roundtable 6: Standardization vs Personalization: Finding the Balance

Check out the incredible speaker line-up to see who will be joining Molly.

Download The Latest Agenda