Molly Lloyd | NGPX

Molly Lloyd

Molly Lloyd

Patient Experience Data Management Specialist Akron Children’s Hospital
Molly Lloyd
Molly Lloyd is a Patient Experience professional at Akron Children's, where she has served for the past seven years. Her work centers on patient and family feedback, with a particular focus on reviewing survey comments to identify opportunities for improvement across the care experience. Over the past three years, she has partnered with colleagues to develop and advance a service recovery initiative aimed at empowering front-line staff to address unsatisfactory experiences in real time to foster a culture of responsiveness. She is passionate about amplifying the patient and family voice and using feedback to drive meaningful change throughout the Akron Children's organization.

Designing PX for the World We're In

8:00 AM PX Led Breakfast Roundtable Workshops

(1 Rotation - 30 MIN) 

Roundtable 1: Empowering the Front Line: Formalizing and Decentralizing Service Recovery in a Healthcare System.

  • Speaker 1: Tiah Wingate, PhD Sr. Analytics Coordinator, Patient Experience, Akron Children's Hospital 
  • Speaker 2: Molly Lloyd, CPXP; Data Management Specialist, Patient Experience, Akron Children's Hospital 


Roundtable 2: Scaling Without Losing the Human Touch: Keeping Care Patient-Centered During Rapid Growth

Roundtable 3: Closing the Culture Gap: Turning Employee Voice and Patient Voice into Real Behavior Change 

  • Speaker 1: Kerrie Fullen, Director of Patient Experience, Norton Healthcare 


Roundtable 4: Executive Leader Rounding Simulations That Build Confidence, Accountability, and Connection

  • Speaker 1: Tiffany Zimmerman, Vice President, Patient Experience Services, OSF Healthcare
  • Speaker 2: Kerry Sloyan, Director, Patient Experience Eastern Region, OSF Healthcare
  • Speaker 3: Carrie Boelens, Director, Patient Experience Western Region, OSF Healthcare
  • Speaker 4: Lisa Oller, Director, Patient Experience Central Region, OSF Healthcare


Roundtable 4: Reducing Staff Burden Without Sacrificing Experience  

Roundtable 5: Embedding Experience Into Quality & Safety Programs  

Roundtable 6: Standardization vs Personalization: Finding the Balance

Check out the incredible speaker line-up to see who will be joining Molly.

Download The Latest Agenda