Nicole Caputo

VP, Experience & Innovation UCHealth

Nicole Caputo is UCHealth’s Vice President of Experience and Innovation. She is responsible for leading a team with the sole mission to build a sense of purpose and passion for working with people and the technologies that, together, deliver extraordinary, human-centered experiences. She also serves as a liaison to the UCHealth CARE Innovation Center as a subject matter expert for end user experience.

Nicole has worked for UCHealth for over 19 years. Before this current role in experience innovation, her journey has included roles in health research and communication, marketing research, non-profit development, and digital marketing strategy.

Day 2: From Insight to Impact: Operationalizing Patient Experience

2:20 PM Track 1: Partner Panel: Reimaging Patient Journey: Leveraging Digital Navigation for Improved Patient Experience

This panel will explore how leading health systems are transforming the patient journey through digital wayfinding. Panelists will share their vision, lessons learned, and future roadmap for creating more seamless and supportive experiences from check-in to care.

● Different approaches and speeds in implementing digital wayfinding across major health systems.

● Insights from patient feedback, adoption patterns, and staff training.

● Roadmap for integrating AI, personalization, and long-term patient experience goals.

Check out the incredible speaker line-up to see who will be joining Nicole.

Download The Latest Agenda