Patricia Raak

Patricia is a Certified Patient Experience Professional (CPXP) serving as the Care Experience Practice Leader at the Kaiser Permanente Santa Clara Medical Center. She is an accomplished healthcare leader with over 25 years of experience including business ownership, clinical, management and supervision, project management, performance improvement, consultation, training and development.

Prior to joining Kaiser Permanente Santa Clara Medical Center, Patricia served on the Kaiser Permanente National Care Experience Team providing executive coaching and consulting services to national, regional and medical center leadership teams to help implement a comprehensive organizational transformation framework leading to highly accountable and engaged cultures and introduces evidence-based practices to improve patient care and organizational outcomes across a balanced scorecard.