Peggy Greco, PhD

Is it Your First Time Attending NGPX? Join us for a networking experience to “brew” up some excitement for your first ever NGPX! Designed especially for first-year attendees, this cozy gathering provides the perfect opportunity to mingle, network, and connect with fellow newcomers and Advisory Board mentors while indulging in an array of specialty coffee drinks crafted by skilled baristas. 

At NGPX, we pride ourselves on being more than just a conference—we're a tight-knit community of like-minded professionals who return year after year, eagerly anticipating the opportunity to reconnect with old friends and make new ones. As you start your first-ever NGPX journey, our esteemed Ad Board Members are eager to welcome you with open arms and offer guidance, advice, and support.

We know meeting new people doesn’t come naturally to everyone, so take advantage of this relaxed and informal setting, reminiscent of your favorite neighborhood coffee spot, as we help take the intimidation and pressure out of socializing with a fun ice breaker and lightly structured discussion groups. Whether you’re seeking insights into the world of Patient Experience, looking to expand your professional network, or simply hoping to make some new friends, this social hour is the perfect opportunity to connect with like-minded individuals to forge meaningful connections that will last far beyond the duration of the conference. It’s going to be a latte of fun!

Pecha Kucha is a Japanese term that translates to "chit-chat." Get ready for a rapid-fire session of insights and inspiration! Join us for a high-energy Pecha Kucha panel as four leading CXOs share their hard-won wisdom on leading exceptional patient experiences. With 20 hand-selected slides and just 20 seconds per slide, each panelist will deliver a fast-paced exploration of what works, what doesn't, and what's next in the world of PX leadership – all in the style of seamless and visual story-telling. Don't miss this opportunity to learn from the best and gain actionable takeaways to elevate your PX strategy, while also having a little bit of fun in the process!

·        Discover essential leadership qualities for driving patient experience through visual, fast-paced story-telling

·        Learn from real-world examples of PX triumphs and failures

·        Gain practical tips for implementing effective PX strategies

Step into the hot seat with our dynamic and unscripted panel session. In this engaging and provocative discussion, our expert panelists of healthcare experts will tackle the most controversial and pressing patient experience questions submitted anonymously by the audience. This unique format ensures that no topic is off-limits, and no question goes unanswered.

·        Get real-time reactions as panelists provide spontaneous, candid responses to challenging questions, showcasing their expertise and adaptability

·        Gain diverse perspectives and insights around key topics such as patient autonomy, health equity, digital health ethics and the line between efficiency and empathy

·        Feel empowered as audience members, knowing your toughest PX questions are being addressed, live, fostering an interactive and participatory environment that makes NGPX such a special community!

DEEP-DIVE TERRACE ROUNDTABLES (Choose 2 – 20 minutes Each):

NGPX is known for concise, 20-minute presentations, yet often, this leaves our attendees craving deeper engagement. We hear you, and we’re giving you some extra face-to-face time with our speakers to dive deeper into their topics. 

Join your favorite morning keynotes for an enriching continuation of the day’s discourse in an alfresco setting that fosters both a bit of fresh air and profound insight. These talks delve deeper into the pivotal topics and themes explored during sessions, offering participants the unique opportunity to unpack complexities, share perspectives, ask questions, and forge meaningful connections.

  Roundtable # 1 Wellbeing, Physician Leadership & Patient Experience

Alison Soileau, PhD, FACHE, CPXP-L, System Vice President, Patient Experience & Service Excellence, Ochsner Health

Roundtable #2 There’s a Snake On My Head! Alleviating Fear and Anxiety

Mindy G Spigel RN, MSN, CPXP

Roundtable # 3 Accelerating Improvement for Patient Experience

Hayley Andreasen, MSL, System Senior Manager, Patient Experience, Medical Group, Intermountain Health

Jenna Gonzalez, System Senior Manager- Patient Experience, Acute Care, Intermountain Healthcare

Roundtable #4 Embracing Diversity, Equity, and Inclusion: Elevating Patient Experience Through Authentic Interactions

Swati Mehta, MD, National Director of Quality & Performance, Vituity

Elizabeth L. Holder, Ed.D., System Director, Patient Experience, SSM Health

Roundtable #5 Delivering a Sustainable Acute Care Patient Experience Strategy in a Large, Complex Health System

Marcela Reyes, MSN, RN, CPXP, CCMP, Executive Director, Consumer Experience, AdventHealth

David Wall, MSW, LCSW, Director of Culture & Process for Consumer Experience, AdventHealth

Roundtable #6 The Role of Patient and Family Partners – Moving Beyond Traditional FACs

Peggy Greco  Ph.D, Chief Patient Experience Officer, Nemours Children's Health

Roundtable #7 Overcoming the Barriers to Compassion

Pantea Vahidi, RN, Founder, Compassion Clinic