Rachel Hitt

Medical Director of Patient Experience Tufts Medicine Integrated Network

Rachel Hitt MD, MPH, CPXP is the inaugural Medical Director of Patient Experience for the Tufts Medicine Integrated Network, Chief of Breast Imaging for Tufts Medical Center, and Associate Clinical Professor of Radiology for Tufts School of Medicine. She is a graduate of Harvard Medical School and the Massachusetts General Hospital Radiology Residency program. Dr. Hitt also received her MPH from the University of Michigan. Taking care of patients is her greatest privilege. She is actively involved in promoting effective healthcare communication, and the importance of improved patient experience at a leadership level.

Day 2: From Insight to Impact: Operationalizing Patient Experience

3:30 PM Ask Me Anything Panel: Unfiltered PX Insights from the Experts

Back by popular demand, this interactive panel gives you the chance to ask what’s really on your mind. Using Slido, attendees can anonymously submit and upvote questions in real time—no topic is off-limits. Our expert panelists will tackle the most popular and provocative questions as we kick off two days of honest, action-driven conversations.

Last year’s top questions included:

• How do you navigate a culture where leadership doesn’t walk the talk?

• What’s the best way to deal with difficult physicians?

• What initiatives haven’t worked—and why?

• How do you keep staff motivated when morale is low?

So… what’s on your mind for 2025 and beyond?

Check out the incredible speaker line-up to see who will be joining Rachel.

Download The Latest Agenda