Rhonda Joyner MS, MBA, CPXP (she/her) | NGPX

NGPX 2025

November 17 - 19, 2025

Westin Rancho Mirage, Palm Springs, CA

Rhonda Joyner MS, MBA, CPXP (she/her)

Director, Patient Experience Planned Parenthood Federation of America
Rhonda Joyner, MS, MBA, CPXP has a diverse work experience spanning various industries, including health care, education, information technology, business, and manufacturing. Rhonda currently serves as the Director of Patient Experience at Planned Parenthood Federation of America, where she leads initiatives to improve patient and employee experiences across nearly 600 health centers nationwide by using quantitative and qualitative data to translate opportunities into transformational experiences. She incorporates health and race equity, inclusion, and belonging in their strategic plans and process improvement initiatives to elevate the standard of care and compassion in health care services.

Day 3: Shaping What’s Next: Designing the Future of Experience

11:40 AM Case Study: Equity in Action: Embedding DEI into Every Patient Experience

Rhonda Joyner, MS, MBA, CPXP, Director, Patient Experience, Planned Parenthood Federation of America

Bianca Mayes, MPH, CHES®, National Director, Black Health Equity, Planned Parenthood Federation of America

Achieving health equity requires more than policy—it demands intentional, system-wide transformation. This panel brings together healthcare leaders who are actively integrating Diversity, Equity, and Inclusion (DEI) principles into patient experience strategies. Through candid discussions, they will share insights on dismantling systemic barriers, fostering inclusive care environments, and building trust with historically underserved communities.​

  • Discover practical approaches to embed DEI into patient experience initiatives, ensuring that care delivery is equitable and inclusive.
  • Learn how to identify and address disparities in patient care by leveraging data and community engagement
  • Understand the importance of leadership commitment in fostering organizational cultures that prioritize DEI in every patient interaction

Check out the incredible speaker line-up to see who will be joining Rhonda.

Download The Latest Agenda