Rick Evans

SVP and Chief Experience Officer New York-Presbyterian Hospital

Rick Evans is the Senior Vice President and Chief Experience Officer for the NewYork-Presbyterian Hospital. In this role, he oversees NYP’s ongoing strategy to improve and enhance the patient and family experience across NYP’s continuum of care and its 11 facilities in and around New York City.

Day 2: From Insight to Impact: Operationalizing Patient Experience

8:40 AM Keynote: Engaging a New Generation of Team Members in Patient Experience Improvement and Best Practices

The make up of our front line teams has changed dramatically in the Post-Covid era. Many of our newest team members are new to healthcare and their profession. The demographics of our newest colleagues is also different than in the past. NewYork-Presbyterian warmly welcomed this new generation. However, we soon realized that some of our traditional means of engaging and educating our staff about patient experience were not as effective as in the past. We developed new programs and venues to reach this new generation, reaching thousands of our newest colleagues and having fun while doing it! This session will share our journey and some of our successes. In this session, attendees will learn about:

The profile of this new generation and their unique learning and motivational needs
Specific tactics and strategies used successfully at NYP
How to replicate these practices in your organization

Check out the incredible speaker line-up to see who will be joining Rick.

Download The Latest Agenda