Sarah Larsen

In a health system as expansive and diverse as Providence, one-size-fits-all solutions simply don’t work. But what does work? Collaboration, customization, and a shared commitment to elevating the patient experience across every site of care. In this dynamic and interactive panel, PX leaders from multiple Providence hospitals come together to share what’s working on the ground—how they innovate locally while aligning to system-wide goals.

• Discover how Providence leaders balance system alignment with local flexibility to improve experience outcomes
• Gain proven strategies for sharing, scaling, and adapting patient experience innovations across facilities
• Learn how cross-hospital collaboration can foster a PX culture that’s cohesive, resilient, and patient-centered from the inside out