Shannon Connor Philips

Chief Patient Experience Officer Intermountain Healthcare

Shannon leads the Office of Patient Experience at Intermountain Healthcare in Utah and Southern Idaho.  The team supports empowered and fulfilled caregivers in co-creating an extraordinary experience that is personalized and caring, supports health, delivers exceptional value and is free from harm.  Prior to joining Intermountain, she served as Cleveland Clinic’s first patient safety officer and as associate chief quality officer.  She is a pediatric hospitalist with interests in the inpatient care of medically complex children and the overall family-centered approach to patient care.  She is a Senior Fellow in Hospital Medicine and recognized as a “Top Doc” since 2006.  In 2018, Modern Healthcare recognized Shannon as one of the 30 top Patient Experience leaders in healthcare.  Currently, she sits on the National Quality Forum’s National Quality Partnership Leadership Council, the Expert Panel on Common Formats and the Measures Application Partnership Hospital Workgroup.  Additionally, she serves on the Executive Committee of the Council on Quality and Patient Safety of the American Academy of Pediatrics.  She has been a visiting professor and invited consultant to organizations in the US and across the globe.  Her hope is that healthcare is an empathic and effective human experience.