Thomas G. Howell, MD

Physician Advisor NRC Health

Day 2: From Insight to Impact: Operationalizing Patient Experience

2:10 PM Track C: Partner Fireside Chat: Why Physicians Need to Care

After nearly 35 years in medical practice, I’ve seen firsthand that relational healthcare is not only the most effective approach for patients but also the most rewarding vocation for physicians. As healthcare becomes increasingly transactional, it is paramount to refocus on the humanity at the heart of our work. I believe NRC Health’s vision of human understanding coupled with their technology platform aligns perfectly with my desire to humanize healthcare. Join me in a conversation about how we can re-engage physicians and elevate the patient experience through deeper connection and shared purpose.

By the end of this session, participants will be able to:

• Identify specific strategies PX staff can use to engage physicians in patient experience initiatives

• Explain the value of improved patient experience objectively

• Describe how improvements in patient experience can reinforce physicians’ sense of professional purpose and fulfillment

Day 3: Sustaining the Momentum: Embedding PX Into Culture and Practice

9:00 AM Ask Me Anything Panel: Unfiltered PX Insights from the Experts

Back by popular demand, this interactive panel gives you the chance to ask what’s really on your mind. Using Slido, attendees can anonymously submit and upvote questions in real time—no topic is off-limits. Our expert panelists will tackle the most popular and provocative questions as we kick off two days of honest, action-driven conversations.

Last year’s top questions included:

• How do you navigate a culture where leadership doesn’t walk the talk?

• What’s the best way to deal with difficult physicians?

• What initiatives haven’t worked—and why?

• How do you keep staff motivated when morale is low?

So… what’s on your mind for 2025 and beyond?

Check out the incredible speaker line-up to see who will be joining Thomas G..

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