Thomas Howell

Former Vice Chair, Patient Experience Medical Director, Con-OB GYN Mayo Clinic

Dr. Howell grew up in the Midwest and Arizona. The oldest of 10 children, he has his BS in Psychology from ASU. Earned his MD from the University of Arizona, and did residency at Maricopa County and St Joseph's Hospitals in Phoenix. He started practice in Minnesota in 1991and continues there today. He received his Certification as a Physician Executive in 2016, Masters in Healthcare Quality and Safety in 2019, and is an Assistant Professor at Mayo Clinic. Married to his school sweetheart, he is the father of 5. Currently he served as the Chair for the Mayo Clinic Community Division of OB/GYN and was assistant Medical Director of Mayo Clinic Patient Experience.

Day 1: Rooted in Purpose: Reconnecting with the Why Behind PX

2:00 PM Fresh Faces, Shared Spaces: Coffee House Social Hour for NGPX Newbies

First Time Attending NGPX? Kick off your NGPX journey with this relaxed, coffeehouse-style networking event designed just for first-year attendees. Join fellow newcomers and our welcoming Advisory Board members for casual conversations, light structure, and a low-pressure environment to help you ease into the event. Whether you're looking for industry insights, new connections, or just some friendly faces, this session is the perfect way to start building your NGPX community—it’s going to be a latte of fun!

Meet fellow first-time attendees and start forming lasting connections
Get guidance and insights from seasoned Advisory Board mentors
Join lightly structured group discussions to jumpstart meaningful conversations with ease

Day 3: Shaping What’s Next: Designing the Future of Experience

9:00 AM Ask Me Anything Panel: Unfiltered PX Insights from the Experts

Back by popular demand, this interactive panel gives you the chance to ask what’s really on your mind. Using Slido, attendees can anonymously submit and upvote questions in real time—no topic is off-limits. Our expert panelists will tackle the most popular and provocative questions as we kick off two days of honest, action-driven conversations.

Last year’s top questions included:

• How do you navigate a culture where leadership doesn’t walk the talk?

• What’s the best way to deal with difficult physicians?

• What initiatives haven’t worked—and why?

• How do you keep staff motivated when morale is low?

So… what’s on your mind for 2025 and beyond?

Check out the incredible speaker line-up to see who will be joining Thomas.

Download The Latest Agenda