Thomas Howell MD

Is it Your First Time Attending NGPX? Join us for a networking experience to “brew” up some excitement for your first ever NGPX! Designed especially for first-year attendees, this cozy gathering provides the perfect opportunity to mingle, network, and connect with fellow newcomers and Advisory Board mentors while indulging in an array of specialty coffee drinks crafted by skilled baristas. 

At NGPX, we pride ourselves on being more than just a conference—we're a tight-knit community of like-minded professionals who return year after year, eagerly anticipating the opportunity to reconnect with old friends and make new ones. As you start your first-ever NGPX journey, our esteemed Ad Board Members are eager to welcome you with open arms and offer guidance, advice, and support.

We know meeting new people doesn’t come naturally to everyone, so take advantage of this relaxed and informal setting, reminiscent of your favorite neighborhood coffee spot, as we help take the intimidation and pressure out of socializing with a fun ice breaker and lightly structured discussion groups. Whether you’re seeking insights into the world of Patient Experience, looking to expand your professional network, or simply hoping to make some new friends, this social hour is the perfect opportunity to connect with like-minded individuals to forge meaningful connections that will last far beyond the duration of the conference. It’s going to be a latte of fun!

This presentation addresses the topics of organizational culture and values that drive staff performance and wellbeing.

The results of our study show that when leaders empower the staff the staff have higher sense of belong, psychological safety, and higher level of staff engagement. Values of excellence and innovation are shown to be most critical for patient satisfaction among others.

Step into the hot seat with our dynamic and unscripted panel session. In this engaging and provocative discussion, our expert panelists of healthcare experts will tackle the most controversial and pressing patient experience questions submitted anonymously by the audience. This unique format ensures that no topic is off-limits, and no question goes unanswered.

·        Get real-time reactions as panelists provide spontaneous, candid responses to challenging questions, showcasing their expertise and adaptability

·        Gain diverse perspectives and insights around key topics such as patient autonomy, health equity, digital health ethics and the line between efficiency and empathy

·        Feel empowered as audience members, knowing your toughest PX questions are being addressed, live, fostering an interactive and participatory environment that makes NGPX such a special community!